customer
I didn’t get any automatic email before…
I didn’t get any automatic email before my service renewal is close (not even last day), but you’re sending this sh-it message automatically? So what’s more important- customer satisfaction or your satisfaction? Think about it. Also - think how the message looks to us: “…it’s automatic, so if you get the message and didn’t actually use our service…” W-T-F?? “..if you car had issues with breaks and you crashed…” - you don’t want to read such message, right?? Are you “the service” for us or just bunch of jerks??
Response from AllnodesNov 22, 2022
Dear Customer, we investigated the issue and found that some of our email reminders were not sent out due to a technical problem. We take full responsibility for the mistake and apologize. The issue is now fixed, and automatic email reminders are functioning. It won’t happen again. Thank you for bringing this to our attention. Also, the email invite to leave a review is an automatic invitation by Trustpilot and in no way was meant to offend. It was an untimely coincidence, our apologies.