AlligatorwarehouseReviews of alligatorwarehouse.com

Terrible service, goods never sent. Ordered a pair of Los Altos boots, were told they were in stock, but 8 days later still not shipped…email reveiced on the 17th telling me they are being prepared. Called customer service (well thats a joke !) today 21st, didn’t answer questions, she was going to contact the warehouse, no faith ,… no evidence of movement. Contacted Amex and cancelled the transaction …. AVOID AVOID AVOID !

I ordered a jacket for an event I had coming up. I received an email stating they only had one jacket in stock and it was damaged. So they offered me an alternative jacket instead. I appreciated that they reached out to me about this to get this resolved. Unfortunately, the jacket that they offered me wasn’t what I was looking for. So I asked them to substitute out another jacket. They agreed and said they would contact me again as soon as they shipped out. Five days later I receive an email stating the order had been canceled. I emailed back the person I had been communicating with ask them why the order was canceled and they never responded to me. They wasted over a week of my time. Now I’m in a time crunch to find an alternative.

Do not order anything from this website it's a scam I ordered a pair of white dress loafers on 7/31/25 amount $94.00 #28102 order number have not received or able to communicate with customer service 😔

I ordered a bundle deal on suits at a good price. They immediately debited the payment from my card which usually is not the practice until it is ready to ship. Then nothing, no follow up on shipment or status. Tried email took 3 days to get some bull response about confirming order, then nothing another week. Tried calling phone number and get automated selection but when try an option it rings a couple times and hangs up. Only way they will eventually respond is by email. Then it's a bunch of bull. Second email and it was oh sorry lost your order, please confirm what you wanted, and what suit the presented was much more expensive and not even what I ordered the first time. It has now been almost 3 weeks trying to get a live person but instead you get feed garbage via an email with no real contact name just a representative ID like M1 or F16 and in email header it copies suitsusa.com and MensUSA.com, Suspicious ! I have emailed again showing proof of what was ordered and showing they already got the money so we will see, but I feel I have either lost my money or will have to take legal recourse to get it back. Won't ever buy here again and do not recommend it.

Do not order from this company as you will not get anyone to respond to you if you need to return your item. They have a 15 day return policy which is fine if they responded to you. I have completed their return form multiple times without response, I have tried live chat and followed those instructs again without any response. I have called the company directly and was told to do this online and they hung up on me. I have sent multiple emails again without response. I only wanted to return the suit I purchased that was too large and order a size smaller if they would just respond. At this point I don't trust this company and just want to return the suit and get a refund. Not hopeful!

Be careful - bait and switch scam. Ordered a pair of Mezlan shoes, cited as in stock online. Received a subsequent email from “MensUSA Menswear” with no apology or clarity that simply asked me to choose a different pair. Various fonts and misspellings. I had to chase to confirm out of stock etc. Customer service then confirmed the order would be cancelled. A day later they charged my card… Be very careful. Either a front, a bait and switch or deception. Use a credit card so that you are protected.