Alliant Credit UnionReviews of alliantcreditunion.org

Your online banking is easy to use. However, guidance in “laddering” of CDs led me to call customer service. The representative was friendly and knowledgeable when providing options and answering questions !!! Great to have a “live person” option !!!

We have used alliant credit union since 1967. We have never had one problem or issue with how they handle their customers. 1967 to present.

As a long-time member, I am very pleased with the customer service, investment options and user-friendliness of the Alliant website. Bravo!

My accounts with Alliant were arbitrarily closed in 2021, no explanation given. Sadly this is problem I know a lot of other longstanding customers have encountered. This week I called them to ask for statements from 2020 and they told me there was no record of the account so it "must have been purged". This is a breach of US financial regulations, which require institutions to keep account records for 5 years. The terrible service continues years later ...

I recently applied for a loan with Alliant Credit Union and wanted to share my experience. Overall, I found the process to be straightforward, but there were a few areas that could be improved. When I first applied, I was asked to upload several documents, which I did promptly. However, I was later asked to upload additional documents on separate days, which made the process a bit lengthier than expected. It would have been helpful if all necessary documents had been requested upfront to streamline the process. After submitting everything, I was told I would receive a response within one to two days, but I didn't hear back until the third day. When I called for an update, I was informed that, because I was not a current member, the response time could take up to a week. This wasn’t clearly communicated upfront, and it was a bit frustrating. That said, I do appreciate Alliant Credit Union’s dedication to thoroughness, and I believe they have the potential to improve the clarity of their communication and the speed of their responses. I’m hopeful my experience will help them make improvements for future applicants. I do look forward to seeing how things progress moving forward.

I had been taking care of my mother the last 4 years of her life. I was her primary caretaker for her last year so she could do hospice at home. Along with having power of attorney and being the executor listed in her will I am her only child and the beneficiary of her IRA at Alliant. Since I really had to be with her extensively in her last years I was using this IRA to pay her bills on her double home as well as my own bills.I had spoken with an agent who told me that I was listed as the beneficiary on the account and that this was fine. In February of this year I noticed the IRA was no longer accessible for transfers. This is where the hell began. 02/20/25 Inquired about IRA & was told I needed to download and fill out a Traditional IRA Withdrawal form. 02/27/25 Inquired about the correct way to fill out portions of the form & was told I needed to fill out some beneficiary documentation & that email would be the fastest and most secure way to do it. I was told to expect the email that evening. 02/28/25 No email. When I called this time I got a very snarky woman who said because it was later in the day when I made my request it would come that day or the next. 02/29/25 No email. When I called this time I was told a "Packet" was going to be MAILED to me (arriving in 1-2 WEEKS) & that I would need to fill it out, MAIL it back & wait another 1-2 weeks for processing?! EVERY time I talked to an Alliant associate I got a different story that was worse every time. The resolution for my issue went from a day or two to a week to possibly April. I need to pay bills & real estate taxes for Mom (me now) as well as myself. When I asked if there were any "brick & mortar" branches I was told that they were closed during the pandemic & it was "all digital" now. What is digital about a preposterous process that may take a month and has to be done through the declining postal service?! I was originally just transferring a portion of the IRA to take care of some business. I don't know if these folks are EVIL or just INCOMPETENT but I can't wait to get all of MY MONEY into my IRA. Digital my ass!

My needs are simple with my accounts...the Alliant representatives have always been excellent at helping me with what I need. I'm very happy with Alliant! Thank you.

Always a pleasure to work with. We’ve had home mortgages, savings, checking, credit card….. Always member oriented. Excellent helpful staff.