Alley Cat - Rodent Exclusion CompanyReviews of alleycatusa.com

Fredy was good at communicating about the progress of the work, what the team needed in order to gain access to parts of the house, covering the closet to protect contents from dust, etc. He showed us pictures of the work when it was finished and explained the next steps. However, they missed screening a few vents and joints that we will show him when he comes back for the re-check.

Yoni built a new door that leads underneath my house. I told him there was a rat that was in the house that had not been caught when the previous crew proofed the house This rat was wreaking havoc and causing a lot of frustration and making me question Alley Cats promise to remove and proof the house. Yoni’s assistant places traps throughout the house, ensuring my dog would not get to them/. Lo and behold the stealth rat was caught by one of the traps! I am happy I will no longer have to clean out my drawers, cabinets and floors!!

Augusto and his crew showed up on time. They were professional, efficient, and knowledgeable.

Very professional! And Johnny found and repaired the hole that nobody else (beside the rodent) could find. Excellent work!

These guys seemed to know exactly what they were doing, worked very hard, and responded to and acted upon every issue that I raised during the work. I was quite pleased.

After getting 3x different Rodent Proofing company quotes and dealing with different inspectors, Sergio stood out with his extensive knowledge and approachable attitude (direct communication via text and cell was a plus to discuss coverage options and more importantly, go over benefits and drawbacks for each). His experience and opinions also shed light on how efficient certain options would be over others, including some of the competition's approaches. One important fact with any good quote is "tell me what is needed" and "show me why" with photo evidence and Sergio provided a detailed online quote accompanied by a pdf with the surveyed set of photos associated with each problem found. For rodent proofing solutions, he provided 3x different coverage and pricing options via email and acceptance of "the one" was done via their online website followed by a call to schedule it soon after. It was a pretty seamless process. The day of the service, Williar and a crew of 5x total arrived in a single truck and reviewed the work to verify the correct quote. He was pleasant, approachable, knowledgeable, and supervised his crew well, while using them to survey and extend Sergio's initial take on the problem, and provide additional proofing solutions as needed. This is how a proofing company should work with a dynamic environment dealing with unpredictable rodent problems. Their procedure was also dynamic, providing proofing (wire mesh/foam) from the inside first, and when not possible, doing an external solution (cement over entry hole area with wire mesh), redoing wire-meshing over vents, covering pipe/wiring extrusion from walls, filling roofline gaps, disinfecting troubled areas, etc. Their process was methodical, providing a clean environment (floor coverings) below the attic entrance, crawlspace entrance, and garage. I provided some carpet, closet, and furniture plastic protectors while they used shoe in-house covers as needed. Removal and cleaning of the old toxic insulation, moisture seal, droppings, etc. was done using sealed plastic garbage bags, hazmat-like suits and masks, and collected before entering any living spaces in the house. They also tried to isolate any cleaning fumes to the closet where the crawlspace entrance was by closing the door. I was impressed by this process since inhaling anything related to rodent feces, etc. was toxic. Williar and crew found and covered all visible entryways around the exterior foundation, crawlspace, attic, roof, and garage. What was not directly accessible externally (e.g., area covered by a deck) was covered internally within the crawlspace. During the process, he was in direct communication with his crew, providing direction and listening to feedback, and helping with the work. He frequently was available for questions and gave me updates as they went. They meticulously cleaned all work areas and even disposed of my plastic carpet/stairs adhesive path and furniture covers. The whole big project was done in 1 day (~7 hrs) and Williar gave me a detailed summary of what was done, complete with pictures (which will be available in a day). With the house sealed, they set traps in the garage, crawlspace, and attic to catch any stragglers and will return to check in 2 weeks. Overall, Alley Cat did a phenomenal job and comes with a 3 year guarantee. Great experience with knowledgeable, friendly, people using clean, safe, work procedures.

Atekhiti arrived at the scheduled time. He listened carefully to my concerns, then went to work blocking some entry points in the downstairs bathroom. He continued by throughly checking the kitchen, crawlspace, garage, outside and traps. He was very friendly and professional. Thanks for a job well done!!!

He’s a responsible technician!!!