AllermiReviews of allermi.com

Response from AllermiSep 16, 2025

Hi Michael, thank you for reaching out. Your formula has been created and sent to the pharmacy to be custom-made. Because Allermi is a customized compounded medication made specifically for you, it can take a little more time to prepare than a standard, off-the-shelf product. We are now waiting to hear from the pharmacy with your tracking number and will reach out as soon as we receive it from them. We truly appreciate your patience while your medication is being carefully prepared, and we’ll keep you updated every step of the way! Warmly, Carly Allermi Patient Support

Response from AllermiJul 8, 2025

Hi there, I'm so sorry to hear that your order hasn't arrived yet. Could you please email us at [email protected] so we can look into this further and make sure your order gets to you as soon as possible? Thank you for your patience—we're here to help! Warmly, Carly Allermi Patient Support

Response from AllermiMay 29, 2025

Hi Phillip, we appreciate you sharing your feedback. We’re genuinely sorry to hear that you were disappointed, though we’d like to clarify a few important points: Our promotional codes are clearly valid for one discounted kit per order, and this is outlined in the offer details. In this case, the system correctly applied the free discount to one item, which is what was fulfilled. We would be more than happy to process additional orders at the full price, but we cannot process 3 free orders without significant losses to our business. We sincerely apologize if this was unclear in the checkout process and will evaluate the interface to ensure this does not misguide anyone else. We also want to note that we took a look into your order history and found that none of your previous orders with Allermi have been paid at full price, as all of your purchases have been made using promotional discounts which we have honored. In light of this, the negative public review from you is disheartening, especially given that we’ve made every effort to support and communicate transparently. We always welcome honest feedback, but we also believe in fairness, both for our customers and our business. If you have any additional concerns, we’re happy to address them directly. Please feel free to reach out to us at [email protected].

Response from AllermiMay 29, 2025

Hi Jenny, we’re very sorry for the experience you had and appreciate you taking the time to share your feedback. After looking into your order, we found that your initial shipment was returned to sender by USPS, which is why tracking showed only a label being created for so long. Oftentimes, USPS will show the label created status until the day of delivery. To resolve this, we compounded a new nasal spray for you and processed a free replacement order, which was delivered today. You can track it by logging into my.allermi.com. We understand how frustrating shipping issues can be, especially when you’re expecting timely relief. Unfortunately, delivery failures by USPS are out of our hands but we always aim to do right by our customers by sending out a free replacement. We’re committed to improving this experience and are here to help should you have any further concerns!

Response from AllermiMay 28, 2025

Thank you for your feedback, Neal. We are so pleased to hear of your relief on Allermi, but sorry you were given this misinformation by your doctor. Unfortunately, some doctors are unaware of the science behind Allermi and why it is safe to use daily, despite containing oxymetaozoline, without being addictive or unsafe. As you are aware, oxymetazoline is a decongestant medication that is sold as Afrin or Sinex over-the-counter. The over-the-counter version of this medication is extremely strong and can cause rebound congestion (i.e., addiction) if used for a long period of time. It is recommended not to use the over-the-counter version for longer than 3 days. Allermi contains oxymetazoline - however it is a micro-dose of oxymetazoline that is a tiny fraction the dosage of what is sold over-the-counter. In addition, we always combine that micro-dose of oxymetazoline with anti-inflammatory corticosteroid in the same formula. There is significant scientific research (as well as our own clinical experience of 30 years) that conclusively proves that when oxymetazoline is combined with anti-inflammatory corticosteroid in the same formula, it does not cause rebound congestion. If you or your doctor would like to review the scientific studies supporting this, they may do so here: https://www.allermi.com/pages/scientific-index I hope this helps assuage your concerns. Please don't hesitate to reach out with any further questions and we would be happy to address them!

Response from AllermiMay 28, 2025

Thank you for your feedback, Susan. We are very sorry if you experienced a reaction following use of your Super Spray and had difficulty with the cancellation process. We are working towards making this process as seamless as possible. Please understand that since Allermi is a prescription, there are strict pharmacy regulations in place that prohibit the refund or return of prescription medications. An allergy to any of the components in Allermi is incredibly rare, if it occurs at all, and is not predictable. Symptoms of an allergic reaction to any of the medications in Allermi could theoretically include hives (itchy, blotchy rash) and difficulty breathing but, again, these would be extremely rare. Our medical intake form is very detailed, and specifically asks about previous medications used and if there is a history of a steroid allergy, which is an automatic disqualifier from treatment. While rare, side effects from the ingredients in your spray are possible if the medication was allowed to drip out the back of nose and into the throat, where it can be swallowed. A reminder that your Super Spray should please be taken with the following technique: -Shake your Super Spray bottle well -While seated on the edge of your bed or chair, lean forward and look down straight towards your toes in the nose-to-toes position -Insert the nozzle as deep as comfortable, ideally about 1/2 an inch into the nose, avoiding the nasal septum (cartilage that divides each side of the nose) -Pump your nasal spray with a short, firm pump and sniff up once -Immediately press the opposite nostril closed and do 15 seconds of short, rapid "bunny" sniffs after each spray, keeping your head down -Repeat for the other side -Don't lift your head up until you're fully done with your treatment on both sides Using proper technique helps to avoid swallowing your spray and bothersome side effects. If you feel your reaction was more of a side effect, than an allergy, please reach out to your Care Team by logging into my.allermi.com, and we can help to troubleshoot your technique further. We do appreciate you giving Allermi a try!