I ordered a sample and they started charging me full price for a product that doesn't work at all.
Response from AllermiMay 6, 2026
Hi James,
We’re sorry to hear the product didn’t work for you—that’s definitely not the experience we want.
When the free 5-day sample was selected, the auto-refill option was also chosen, which is why a full-size order was processed. That said, your subscription has now been canceled, and no further charges will occur.
Because Allermi is a custom formulation, we’re often able to adjust the formula to better address symptoms or side effects. If you’re open to it, we’d be happy to work with you to find a better fit.
We appreciate your feedback and are here if you need any further assistance.
VI
Vik
Ordered the 5-day sample
Ordered the 5-day sample. It never arrived. I received an email stating my next order would be processed soon, I immediately emailed them and informed them I wanted to try the product before I decide if I stay on the subscription, but the trial package had not arrived. They said to go ask neighbors if it maybe was delivered to the wrong house - then the next day they charged me and shipped the new order even though they knew I didn't receive the 5-day trial. DECEPTIVE! On top of that, even though I have proof in email with timestamp that I informed them of the 5-day trial not arriving prior to the new order being shipped, they are giving me the standard 'you signed up for a subscription that is not refundable if you didn't cancel within 5 days of the sample being delivered.' & the kicker tried to convince me 'its illegal for us to give you a refund once we ship your meds'. Yeah, well I never received the 5-day trial which the 30-day subscription was contingent on, so we have no contract, and you were informed of that, and still didn't want to help fix the situation. So for $45 you made sure I will never shop with you again and will strongly advocate against anyone else doing business with shady company like you. PayPal refunded me the $45 within 10 minutes of me forwarding the email documentation with dates/times - so what did you really accomplish?
Response from AllermiMay 19, 2026
Hi Vik, thank you for sharing your experience, and we are so sorry to hear that you are disappointed. Based on our records, it looks like you were able to resolve your situation directly with PayPal. We apologize for any misunderstanding and inconvenience on our behalf, and will use your feedback to improve our support for the future. If there is anything we can do for you moving forward, please let us know.
AR
Ashley R.
The company should give the money back…
The company should give the money back to clients or caused harm to instead of helping
Response from AllermiMay 20, 2026
Hi Ashley,
We’re sorry to hear about your experience and appreciate you sharing your feedback. We take all concerns seriously and always aim to provide safe, effective care along with strong support for our customers.
If you haven’t already, please email us at [email protected] so our team can take a closer look and better understand what happened. We’re here to help and would appreciate the opportunity to review your situation further.
MR
Md Rahatul Islam U.
Didn't work
I tried Allermi’s 5-day sample (paid $4.90 shipping charge), but it didn’t work for me and actually worsened my condition. The price is also very high.
And then even though I notified them to cancel before shipping, they shipped the product anyway and charged $49.90. Now I’m left with a $49.90 medication that I won’t use.
Response from AllermiFeb 5, 2026
We’re sorry to hear about your experience and appreciate you sharing your feedback.
When you signed up for the free 5-day sample, the selection included enrollment in an auto-refill subscription, which is disclosed during checkout. This means a full-size order is automatically processed after the sample period unless the subscription is canceled beforehand.
Our records show that the cancellation request was received after the full-size order had already processed. Per our policy, orders that have entered processing cannot be canceled or refunded, which is why the shipment was sent and the charge applied.
We’re also sorry to hear the sample didn’t work for you. Since Allermi is fully customized, we’re able to make recommendations or adjust your formula to better meet your needs if desired.
We value patient feedback and appreciate you taking the time to share your experience.
AW
Aw.
The spray caused a septal perforation…
The spray caused a septal perforation due to its vasoconstrictor that the company falsely advertises as safe for daily use
Response from AllermiFeb 5, 2026
We are so sorry to hear of your recent diagnosis of a nasal septal perforation. Nasal septal perforation due to nasal spray use is exceedingly rare and almost always results from long-term nasal trauma or improper spray technique—especially when combined with other risk factors, such as a history of intranasal drug use, severe untreated chronic inflammation, prior nasal trauma or surgery, or improper spray technique.
Septal perforation due to Allermi use in patients without significant predisposing risk factors, using our formulation, delivery method and proper recommended technique is highly improbable.
Septal perforation was an occasional side effect noted with very early corticosteroid nasal sprays, primarily from the 1980s, that were considerably more caustic to the nasal lining, were formulated in an irritating and over-drying alcohol-based solvent and alcohol-based preservative solution, and were delivered to the nasal passages in high-velocity aerosolized form from dispensers that could easily and readily direct their aerosol jet to the septum, which is comprised of cartilage. These nasal sprays are no longer available.
In contrast, Allermi uses an alcohol-free, aqueous formulation in a bottle that delivers a gentle, broad spray-mist. Our active ingredients are carefully titrated and micro-dosed to prevent irritative side-effects to the nasal lining (including oxymetazoline, which is an intranasal decongestant that we strictly use in micro-dosages). When used correctly (not angled towards the septum) and as prescribed (not overused), the chance of developing a nasal septal perforation with any of the ingredients in Allermi is extremely unlikely.
As with any nasal spray, proper spray technique is crucial. The bottle should be shaken well before use, then, in the nose-to-toes position, the nozzle should be inserted as deeply as comfortable and pointed straight back into the nostril, towards the eye—not angled inward toward the septum. All of these steps help avoid contact with the nasal septum and ensure the medication is delivered safely and effectively. The method of directing the nozzle away from the septum is the clinically-accepted method of preventing irritation to the septum with nasal spray use.
If you have been diagnosed with a nasal septal perforation or if one is suspected, we ask our patients discontinue use and be evaluated by an ENT specialist. Since nasal sprays can irritate a pre-existing septal perforation, we require ENT clearance to use Allermi in any patient with a pre-existing nasal septal perforation.
BF
Barbara F.
I didnt get my product or any refund
I didnt get my product or any refund. I would give it a -10
Response from AllermiSep 22, 2025
We are so sorry if you signed up for treatment and never received your prescription, Barbara! This can happen for various reasons including not submitting the medical intake form, not verifying your purchase by email or in rare cases, a shipping issue. Would you be so kind as to please reach out to Customer Support at [email protected] so we can investigate this further? Thank you!
JL
Jack L.
Never received product
Never received product.
Total scam. No contact available.
Response from AllermiSep 19, 2025
Hi Jack, we are so sorry if you signed up for treatment and never received your prescription! This can happen for various reasons including not submitting the medical intake form, not verifying your purchase by email or in rare cases, a shipping issue. Would you be so kind as to please reach out to Customer Support at [email protected] so we can investigate this further? Thank you!
SG
Stacy Glenn R.
I purchased this product and never…
I purchased this product and never received it but they want me to give a review. Come on now let’s be for real.
Response from AllermiSep 19, 2025
Hi Stacy, we are so sorry if you signed up for treatment and never received your prescription! This can happen for various reasons including not submitting the medical intake form, not verifying your purchase by email or in rare cases, a shipping issue. Would you be so kind as to please reach out to Customer Support at [email protected] so we can investigate this further? Thank you!
