Genny
Very poor design
This is for the S102 2-bike rack on a 2024 Subaru Crosstrek, as recommended by the Allen website. The first thing I did was put rubber backing on all the hooks. Who thought that metal on metal was a good way to go to protect the finish on your vehicle? So I finally got out and mounted the rack on my SUV and went to hang my bike on the nearest mount to the vehicle, as recommended. I'm glad I went for a 2-bike rack, because the bike pedal hits the vehicle on the closest mount, making this a really big 1-bike rack. I thought I would just try and move the spacer between the two mounts. Allen has fixed it so I can't remove the bolts at the end, due to the red plastic end caps, so I won't be able to do that. Very poor design, with very limited ways to even correct the issues myself. I haven't actually traveled with the bike mounted yet, so we'll see what new issues arise with that. It has been more than 30 days, so I guess I'm just stuck with the crappy rack now. Will not buy another Allen rack.