AllegiantReviews of allegiantair.com

We bundled a flight and rental car deal between Allegiant and Alamo for 6 days. When we took the rental out at Alamo, we told them we may return it early and were told it was not a problem. We returned the car after only 3 days and Allegiant refused to return the unused 3 days of rental - we lost $212. Allegiant is fine with taking money for services they did not render. BUYER BEWARE - DON'T BUNDLE AIRLINE TICKET AND RENTAL WITH ALLEGIANT

Extremely Disappointing Experience with Luggage and Customer Service My family and I recently had a very disappointing experience flying with Allegiant Air. We were traveling with our baby, and despite paying extra to check in our baggage, car seat, and stroller, Allegiant lost both the car seat and stroller. Our troubles started even before we boarded the plane at Austin South Gate. At security, they insisted on opening all of our baby’s ready-to-feed formula milk. Despite informing them that the formula would spoil once opened, they were completely uncooperative. While one staff member seemed to understand, a very rude lady insisted on opening every bottle, leaving us with spoiled milk that we had no choice but to throw away. Once we arrived at CVG airport, things only got worse. Our stroller and car seat were nowhere to be found at baggage claim or the oversized baggage area. We waited for hours, but no Allegiant staff showed up to help. To make matters worse, we couldn’t get a ride home because Uber refused to take us without a car seat for our baby. Trying to contact Allegiant’s customer service has been a nightmare. Their phone lines, live chat, and text messaging services are limited to a small window from 10 AM to 4 PM, and even then, no one answered. We are still waiting for a resolution. This airline is cheap, and their service reflects that. If you’re willing to spend a little extra, I strongly recommend choosing another airline to avoid the immense stress and poor treatment we experienced. Allegiant Air’s management is nonexistent, their customer service is the worst I’ve ever encountered, and their complete disregard for customers is shocking. This airline should be avoided at all costs.

Very Disappointed in dishonest treatment and service. Bought three seats each with a checked bag. Gate agent was nasty. Would not allow our third bag checked even though we paid for it because we chose to keep center seat empty. We were charged $75 for a second bag on y seat. Gate agent said get a refund jokelike. I've tried 3 times to get a refund. No one to call! You send request in on internet, not even email This primitive airline is creepy

Do not count on their shuttle from main airport in Austin out to Allegiant terminal. We had never used before and asked about shuttle. Stated they pick up every 20 minutes. They do not! We kept calling number and were told “oh you just missed it, sending another shuttle you way in two minutes, oh it will be there in 10”. What gets me is the lying. The shuttle driver said that the only reason she came was our calls. Then got on shuttle with others and would not give her permission to depart. We almost missed flight.

I didn't want to waste my time posting a review. So as not to ruin my day, it's impossible not to mention how incompetent and disrespectful they are to customers with the continuous delay of their flights. Specifically, flight 1409 on 02/08/2024 was supposed to arrive in Knoxville at 5:30 and arrived at 8:30 pm, three hours later. And all without notifying these changes in time, the information arrives on time to board the plane. And the same thing is happening now with flight 3029 from today 05/08/2024, when you are at the gate to board and they tell you that the flight will now leave at 12:24 pm, it was moved to 2:59 pm. It's a shame that we don't have any rights and the companies do whatever they want with the passengers. That's why the option is not to fly with these types of companies and in the reviews give a very bad review so that other passengers don't go through this. To contact me you can do so through my email er73layahoo.com and I did not contact you for excuses the damage is done.

HORRIBLE in all caps 😠🤬very non-negotiable staff at the McGhee Tyson Airport location! I missed flight time and wasn't able to go in and rebook or secure new flight the following day due to the Microsoft shutdown. Came in the following late evening, no one was present at the counter to assist with a new flight. Called phone number provided and was told to call back 9am ( which was after time of new flight I had purchased for 5:49am). Arrived during departure time to try and reschedule was told I have to pay for new flight and purchased was non-refundable ☹️Delta airlines would never handle my situation like this. I remember it was time I missed a flight 3 times in one day only paid rebooking fee for a fraction of the price and other 2 didn't have to pay anything. Called customer care to seek relief and was humiliated by rep who continually called me a "Sir" after I told her I was a woman 🥲

Our flight was canceled due to no fault of Alligent Air… but the customer service over the phone was horrible, I had waited on hold for 4 hrs the first time an employee was acting like she couldn’t hear me and hung up, the second time a worker by the name of Lisa was rude, when I called her on it, she tried to clean it up, and say she wasn’t being rude, we asked to speak to a manager, she complained, I would have to call back, not after already being on hold for 9 hrs already, then hung up and wouldn’t let me do the survey. I understand, they filtered numerous calls, but the professionalism, was disgusting, me being a prime member, I want to cancel it immediately. My sons will never fly with them again. Thank you for nothing, “Markquesha and Lisa, for your rude, behavior!

First bad service at punta gorda airport then they need to build walkways so there airlines isn't stopped by lightning this ceo running this airlines needs replaced he's not driving the airplane he's running this airlines in the ground I fly to much and keep seeing this airlines go down hill don't recommend flying on this airlines