AllegiantReviews of allegiantair.com

My family and I recently flew round-trip with Allegiant from Norfolk (ORF) to Cincinnati (CVG), and it was one of the most frustrating travel experiences we’ve had—with a 10-month-old and a 4-year-old in tow. We received our booking confirmation on May 8th, which clearly listed our baby as “Infant on Lap.” Our outbound flight was on June 16th. At check-in, we noticed that "Infant on Lap" was missing from the boarding pass. We brought it up immediately to the agent, who assured us everything was fine and we were “good to go.” But once onboard, the flight crew grilled us in front of other passengers, saying the baby wasn't in the system. We were confused, embarrassed, and delayed—despite doing everything by the book. Our return flight on June 23rd was worse. Allegiant staff confirmed our daughter had flown with us, yet refused to let her board unless we either showed her birth certificate (which was never requested before) or bought a full-price ticket. This policy makes no sense—and the contradiction was never explained. I submitted a formal complaint on June 25, got no response, followed up by phone on July 9, and was treated disrespectfully by a rude call center agent who ended the call mid-conversation. After a second written follow-up, I received a generic response on July 15 denying a refund and failing to acknowledge their internal failures. We’ve been regular Allegiant customers, but after how we were treated—and the complete lack of accountability—we are extremely hesitant to ever fly with them again. If you're flying with children, especially infants, be warned: Allegiant’s policies are inconsistently enforced, poorly communicated, and you will bear the burden for their mistakes.

I'm a veteran and was on my way back to Wisconsin for Memorial Day weekend. For a veteran's Meetup. I have a service dog for a heart condition. In any case they randomly denied my flight now this is uniquely interesting. Because there was three ways she was qualified to go they have a program called honor flights for veterans which she's qualified to go as just a animal in which no paperwork is required and if she can just accompany me. But instead the flight was delayed and they made me wait until everybody was there and then said I was no longer allowed to fly but we did until we were boarding until they booted me off the flight. It was incredibly unprofessional a lot of the people that were waiting with me we're visibly upset actually even more so than myself and we're absolutely disgusted with the airline. But that's what you expect from Allegiant Airlines. They come up with some random thing as to why my service dog couldn't fly yet every other dog can fly that is not service dog or service dog related. Just a note all the paperwork was filed previously they did not notify me 10 days in advance as required by regulation and they just skipped all practical regulations and their own policy and just pretty much told me to pack sand. But they did it very publicly and now it's on all the veteran channels

Horrible rude flight attendant. when ordering and paying extra for seats with leg room buyer beware. Dont pay extra for exit row we are in one now and it’s more cramped than a regular seat even though we specified exit row. I have a sprained foot and the exit row with more leg room is empty but they would not let us move. Zero

I asked if I could use the bathroom right after I was seated, while the door was still open. I was told no. I have a medical condition that causes me to not be able to hold it for long periods of time. I needed to pee I was seated in the second row of the plane.. 2.5 second walk to the bathroom 45 seconds needed to handle business anther 2.5 seconds to my seat after business was done.. totaling 50 seconds.. ( yeah I’d didn’t wash my hands for the sake of everyone on the plane, who wanted to take off, but I did bring and use hand sanitizer after I seated again) I paid for premium seating… after taxing the run way for 40 MIN I couldn’t hold it anymore and I got up to use the bathroom. I timed it.. 46 seconds from the time I stood up to the time I was seated again.. beat expectations by 4 seconds… quick time!! The flight attendant decided to get on the intercoms and tell the whole plane it was my fault we weren’t taking off.. even though we have been sitting on the runway at the time for almost 40 min. And I needed less than a min. I made sure to stand up and tell the whole plane I asked before the door was closed. This is how they treat the premium paying passengers .. don’t fly with this trashy outfit.. you probably get treated better on spirit. We are the paying customers! With out us you don’t fly! Every airline needs to figure these things out. People need to speech out more about there experiences flying cause the industry as a whole in the United States is trash.

Horrible airline you get what you pay for stay away from allegiant airline, you will thank me later.

I have to get home to my husband, and the connecting flight is with a different airline, but my takeoff flight with allegiance has been delayed 4 hours!! 🤬🤬🤬🤬

I went to the FLL airport to board my Allegiant flight #581, initially scheduled for 6:50 PM. The flight was delayed, and finally, at 10:30 PM, we were informed by the staff at gate C7 that the flight was cancelled. During this time, the workers at the counter were laughing and making jokes among themselves, while passengers like me waited for six hours in discomfort. I found this extremely disrespectful. I asked for information multiple times, but the response was always to wait, followed by sarcastic and very rude behavior. At 10:30 PM, an Allegiant employee announced over the speaker that the luggage would be delivered at a certain carousel. Several customers asked about the recovery plan and any support from the company. After 15 minutes, she returned in a very rude manner, saying that the company would give $200 and we could do whatever we wanted with the money. The new flight is scheduled for 11:00 AM the next day. This is a total lack of support, empathy, and respect for customers.

I would give less than one star if I could. My husband and I traveled and thought the airline would honor their policy of not charging a luggage fee for veterans. They did not. This is the second time the airline employees have refused to honor this policy.