AllegiantReviews of allegiantair.com

I was willing to change my flight to a new date AND pay extra for it but they said because it was within 7 days, they wouldn't even take a credit towards the new date or even that half. Good job keeping customers. Never flying with them again.

Cramped seats, you pay for soda or snacks, extra fees and consistent delay or cancel of flights with no reimbursement of any kind. DO NOT USE NO MATTER THE PRICE

⭐☆☆☆☆ Our experience with Allegiant was extremely disappointing. We arrived for Flight 353 at Dulles International Airport expecting to depart at 11:15. We boarded the aircraft, only to be removed after being told there was an issue and that another plane was being sought. We spent the entire day at the airport with no clear timeline for when we would actually leave. After hours of waiting and uncertainty, the flight was ultimately cancelled. The biggest frustration was not just the cancellation, but the lack of timely communication and the amount of time passengers were left waiting without a clear plan. Travelers deserve better updates and better support when major disruptions happen. This was a very stressful and exhausting experience, and I hope Allegiant improves how it handles situations like this.

One of the worst airlines I’ve flown. I chose this airline twice because it offers a direct flight from Knoxville, Tennessee, to Orlando, Florida. Unfortunately, both times my flight was delayed by 4–6 hours, which completely disrupted my travel plans. I also don’t understand why this route only operates one flight per day and only two days a week. With such limited service, you would expect the flights to be more reliable. Based on my experience, I would not recommend this airline unless you have plenty of extra time and don’t mind significant delays.

I was extremely disappointed with my experience flying Allegiant out of Elmira, New York. From the moment we arrived at the gate until we were seated on the plane, the customer service was unnecessarily rude and confrontational. I paid approximately $500 per ticket, paid for carry-on bags, and paid extra for exit-row seats with additional legroom. For what we spent, I expected to be treated with courtesy and respect. When exit-row passengers were called to board, I approached the gate to scan my boarding pass. Before I could board, an employee loudly announced that my carry-on bag was too large. The only issue was that I hadn’t zipped the expansion section of the suitcase. Once I zipped it closed, it fit perfectly in the carry-on sizer and met the required dimensions. Rather than handling the situation politely, I was pulled out of the boarding line, instructed to size my bag, and then told that my crossbody bag had to be placed inside my purse. I completely understand and respect Allegiant’s baggage policies, and I had no issue complying. What I found unacceptable was the way it was communicated. The employee was abrupt, rude, and spoke to me in a way that felt unnecessarily demeaning. After complying with every instruction, I was then told I had to go to the back of the boarding line, even though I had already been at the front and was only delayed because the employee pulled me aside. By that point, there were dozens of people ahead of me, causing an unnecessary delay and inconvenience. Unfortunately, the experience didn’t improve once I boarded. After I was seated in my assigned exit-row seat, another employee approached me in front of the other passengers and asked if my name was Danielle. When I answered no, she immediately responded, “Well, it appears you’re in the wrong seat.” The assumption and wording were accusatory rather than simply asking to verify my seat assignment. As it turned out, I was in the correct seat all along. At no point did I refuse to follow any policy. I complied with every request. My frustration is not with Allegiant’s rules—it’s with the consistently rude, accusatory, and negative attitude displayed by multiple employees throughout the boarding process. Customer service matters. Passengers who have paid hundreds of dollars for their tickets deserve to be treated with professionalism and respect. I hope Allegiant reviews the conduct of the staff working the Elmira departure, as this experience fell far below what any customer should expect.

Flight # 3771 was one of the worst experiences I have ever had in my life. We had a big group and we were trying to get all of our seats situated and my daughter was in the wrong seat. I did not get her name but the female minority attendant was the most disrespectful and unprofessional person I’ve ever come in contact with. The Latino gentleman and the middle aged Caucasian woman were amazing. The woman I’m speaking about will be easy to point out by them as the Latino gentleman did not charge other members of our group because of how disrespectful your employee was. She was loud and invasive, she reached out as if she was to grab my daughters arm, she was not asked to help but stepped in and escalated a situation to the point where everyone in our group was extremely upset including my 5 year old daughter. I don’t know who this woman was or why she has a job working with people but she is horrible. She looked to be in her 50s and like I said, the crew with her will know exactly who she was. This woman should be fired and should be banned from your airline. A simple mistake was turned into a major issue and something my daughter should never have to experience again. SHE ALMOST FORCED MY 5 YEAR OLD TO SIT WITH A STRANGER! To the middle aged Caucasian woman that came back later, thank you. To the Latino man that gave my friends their free drinks, thank you. To the woman who caused all of this, I hope you never work with people again.

Worst flying experience of my entire life. 5pm flight ended up being delayed EIGHT hours with the worst and laziest communication I’ve ever seen from an airline. They kept telling us they were just “inspecting” the plane and that we were about to board for HOURS, only to have other flights keep being boarded in front of us on the same gangway, causing absolute chaos. Then demanding that everyone get out of the way. Then to later find out the plane they were trying to fly us on had gotten STRUCK BY LIGHTNING while inbound and the AC electrical was fried and they were trying to replace it and considering still flying us on it. We eventually got changed to the last inbound plane at midnight, but didn’t board until 12:40am and sat on the tarmac or almost an hour waiting for a new pilot, and didn’t land in our destination until 4am when it was originally supposed to be 6:45pm. Not to mention, we were never once offered a refund so they were giving us zero choice except to just not show up and lose our money. They only gave us free water bottles and sodas at 1am… it’s actually comical. And there were no flights to our destination except 2 days a week so we had zero options to change the flight. And if you tried to call customer service (which the gate agents told us to do rather than help us), it was an over 2 hour hold time. We had young children with us, and were left stranded without options for 8 hours in the middle of the night. Not to mention this airport is way understaffed and terrible customer service. I understand it’s a budget airline, but I genuinely don’t understand how it’s still operating.. absolute insanity. NEVER using Allegiant again.

They suck. Flight was delayed for nearly 24 hours, with zero compensation. Can’t get a hold of anyone who knows anything. I will never fly with them again. If you chose to, expect hours and hours of delays both ways.