Richard S.
Only Positive I could come up with --
Only Positive I could come up with -- departed on time after a day's delay. My baggage was delivered. I fully realize we are in difficult times -the "new normal" as it where -But if you can't facilitate the business demand than why offer the flights > You can definitely improve on staffing and Maintenance crew. Your on site check in Crew had to work extra over time-no days off I keep on hearing about maintenance issue's. Probably not enough personal ? Pay them enough they will come. Don't like the fact no one available to be contacted on your customer phone service call center either. Also didn't like your bundle option menu -once purchased customer can't change back to one off purchase of baggage ect . I was forced to purchase cancellation option at higher pricing than normal. Like Spirit airlines Nickle and Dime every customer Lastly in more than 50 years of travel to most of the world I have only been delayed overnight once and was compensated hotel and food. All your airline offered was a $50 voucher for an overnight delay -Looks like I'll have to put you on the "Do not fly list"



