AllegiantReviews of allegiantair.com

Shocking service

My daughter's flight was cancelled three times after arriving at the Indianapolis airport. There was a shoulder length brunette lady in her 20s who laughed at my daughter when she started crying the last time her flight was cancelled. She was supposed to say goodbye to her grandma. When I approached the desk a short white haired older woman just waved me on. I was handed a card with a disconnected phone number and was told to be patient. None of the agents could print off any receipts or information about the flight, all they did was hand out this disconnected number. They told me there were weather advisories when there werent any, then they told us that my daughter needed an escort even though she will be 18 in three months. All of the information on the website, emails, and texts are different then what the agents state. They have no managers and just refer to the disconnnected number for refunds and issues. It took three months for me to get ahold of anyone, and am still working on getting my money back. This is a scam airline. They gamble with ppl's lives. We did not purchase a standby ticket.

Horrendous customer service. The simply do not respond to any emails. I've been trying to reach them for weeks now. I would not recommend flying with this company.

Had a 6:00 AM MONDAY flight out of Des Moines Iowa (went for a soccer tournament) and got a text at 4:30 AM telling us the flight was cancelled. Since we were already headed to the airport we continued there and went to the Allegiant desk at the airport to be informed that their next flight to Phoenix was FRIDAY. BUT - that flight was fully booked so they could get us on a flight NEXT MONDAY!!!!! What in the world am I going to do in Des Moines Iowa for a week while I wait for their next available flight out??? Ended up renting a car and driving to Chicago (5 1/2 hours away) to get on a Southwest flight with a last minute fare of $400. This was literally the only flight I could find to Phoenix. Then - we get to Phoenix and realize our car is at Gateway airport where Allegiant flies out of and we landed at Sky Harbor. After a $85.00 Uber ride to Gateway, we got home at 10:00 PM. Great Day. Allegiant refunded our tickets for the flight we should have been on ($70.00) and basically said F-you. They refuse to compensate us for the Southwest tickets, the rental car, the gas, the Uber ride or the very very long day. NEVER AGAIN.

I have used Allegiant for years, but never had to deal with their Customer Service until the Covid Pandemic. My Son was getting married, in Florida, on April 3, 2020, so November 12, 2019 I booked our flights for his wedding. Obviously everything was shutdown with Covid, their wedding venue canceled their reservation, and we had to cancel our flights. They gave us a voucher, which we never used, and expires November 12, 2021. I called Customer Service today. What a joke. I waited 90 minutes on hold, to speak to a rude, condescending CS Representative, named Christine, who spoke over me the entire call. I asked for a refund because we wouldn't be using the vouchers with the current new Covid variance Delta. I told her we were senior citizens and couldn't afford to lose $465 with no services rendered. She pretty much said too bad. I fixed & ate lunch, ironed 12 pieces of ironing, decorated cutout cookies for Halloween, and read the entire newspaper, on hold, only to be treated horribly by the inept Customer Service Agent Christine. After reading other similar reviews like mine, I have to assume Allegiant Airlines Executives are of the same condescending arrogant cloth as Christine is. They've lost my business. By the way, it is my guess their 90 minute hold is standard. They hope to wait you out, resulting in you hanging up. Pathetic!

Complete inconvenience will never ever book again with this airline

Denied my service Dog. "not credible or verifiable" Their reasons do not comply with US department transportation. I had the rules with me. Only a handful of reasons for denial. I asked then to point to the reason. They just told me that it was out of their hands. Now I am in a big jam Mark and CJ

This was the worst flying experience I have ever had!!! NEVER NEVER NEVER FLY THIS AIRLINE!! My fiance is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in. We arrived early and was told abruptly by the gate check in that she needs prior approval and wouldn't even listen or talk to us as other people were on the flight and wouldn't discuss it, she just kept saying "it's not my choice it's not my problem". We waited for the line to go down and then I showed her on their own website that at the gate the gate agent can accept the paperwork. She refused. She then called customer service herself and told me on the phone that there was nothing that could he done. He said he had no record of me calling, he told me there was nothing to be done and then because I got upset and angry that if I didn't let him finish telling me how it was all my fault he would cancel our tickets with no refund. I asked what we could do then he said "find somewhere to put your pet". I then asked if I could just take her on as a regular pet, of course I could...for $50!!! But then complained that the bag she was in was not compliant (service dogs don't have to be in regular bags, she has a designated bag). After arguing again with the service gate agent she finally accepted my money but with condition it was non refundable but the air stewards could still refuse the bag. We rush to the plane where the air stewards at first refused, then when we explained she was a service dog and showed her service vest still resisted. My fiance is balling at this point. The stewardess than says "oh the vest doesn't mean anything you can just buy that online" I then showed them the WRITTEN DOCTORS NOTE and she simply said fine and wouldn't look at us. It's a 1hr 45min flight and has been more stressful than any other flight I've been on. The staff are rude, won't accept responsibility and all they want is to nickel and dime your money. Even if it seems cheaper, never fly this airlines.