AllegiantReviews of allegiantair.com

The flight to where I wanted go went without issue. The flight back? What flight back? Oh you must be talking about the flight they kept delaying then ultimately canceled. Forget about calling them to get some kind of answer or update. I eventually had to spend another couple hundred dollars on another airline just so I could make it home before the following f*ckn'friday.. f*** allegiant

Allegiant App never informed us that our flight was cancelled - even hours after it still was saying our flight was "On Time"- the customer service person I first talked had "pretend" sympathy - overly frustrating experience - literally over 2 hour wait until I got someone on their "customer service" line - we never received an e-mail either that our flight was cancelled - no compensation - 3 day wait for next flight back home - first time at Allegiant - NOT HAPPY with Allegiant APP or customer service!!!

Had a family death in my family and called customer service to get help with canceling a flight. Flight was due to depart in 3 days. Spoke with Austin with no regard to my issue. Finally was able to cancel with a voucher only later when try to use voucher the next day to use the voucher was told it expired. Long story, gave up on voucher booked another flight after debating this Paul Smith and Gary Morgan and threaten to sue. Allegiant has good pricing but doesn't care one bit about customers or posted policies.

This was our first time flying with Allegiant and out of the Provo airport and I had heard horror stories but decided to take a chance and now I’m regretting it because our flight got cancelled today to Provo, Utah allegedly due to “weather concerns.” However, we have family in Utah there who say it’s barely flurries right now and projected to get better, not worse, over the next several hours. So I don’t believe for a second that it’s due to weather. Did salt lake airport have to cancel any of their flights? What about the other flights landing in Provo today? Why didn’t those get cancelled as well? This was all after they delayed the flight for almost 2 1/2 hours making it impossible to rebook for another flight same day. Now we have to rent a car and fly out tomorrow from a different airport on a different airline for way more money than we are getting reimbursed for this flight because Allegiant doesn’t have another flight out from this current airport until Thursday (it’s Sunday today). On top of that, because we had to book flights last minute, my family (my husband, me, our 4 year old, and our 9 month old) can’t seat together cuz there aren’t enough available seats next to each other on this other last minute flight we had to book. I want Allegiant to reimburse us for the rental car and the difference in price it is costing us to fly from a different airline. This is ridiculous. What is up with all of the airlines, like southwest, that keep cancelling flights and can’t get their crap together?? This is all on top of my husband and I both having to miss an extra day of work and lose out on that money as well.

WOW NEVER AGAIN. Allegiant cancelled our flight Christmas Eve morning. Ruined Christmas for a whole lot of people trying to Florida from Provo. I waited one hour in line at the airport and was assured I would receive a full refund in 5-7 days and I there was nothing else I needed to do. I have been waiting and finally called to find out where my refund was. I was told there was no prior contact on this reservation and if I wanted a full refund it would now be 7-10 days. I guess if you can't make money by providing decent service you might as well take their money and sit on it as long as you can. I will never fly Allegiant again.

We had flights booked to get home for Christmas (Asheville to Sanford), we were not told our flight was cancelled until arriving at the airport. The person told us the flight had been cancelled since that morning and we received no communication about it, they never updated their website or even the board at the actual airport, which is against Federal regulations. There were at least another 100 people in line trying to sort out their cancellation as well, so we went ahead and booked seats on a different Allegiant flight to St. Pete while we were waiting to guarantee our spot on the flight. When we finally got to the desk, we asked for a refund for that flight since we already secured tickets on the other one. This resulted in them refunding our ENTIRE booking and cancelling our reservation on our return flight home. I spent 4hours on hold with customer service on CHRISTMAS MORNING before the call finally dropped and I didn't get a chance to speak to anyone. I tried calling two more times the next day but only got a busy tone. We were then forced to purchase last-minute tickets for our original return flight, resulting in an addition $330 to the other $340 we had to spend on the St. Pete flight (not to mention the $100 we had to spend on a rental car from St. Pete). I have emailed them about this issue with no response. I finally got ahold of someone on the phone today who was extremely rude to me and told me I need to "put it in writing" (which I told her I had with no response), and that there was nothing she could do for me then hung up on me. Completely unprofessional and downright appalling behavior. I have been trying for weeks to get this issue resolved and to have that be the response from a customer service representative when I FINALLY get ahold of them was infuriating. I am out over $800 for our original $324 trip. I fully expected to at least get our return flight refunded since this one should have never been cancelled in the first place. I am disgusted by how poorly this situation has been handled. I wish I could leave a 0 star rating.

We booked round trip and rental car through allegiant for a wedding. We have a service animal and were denied boarding even though we carry all of our service animals documentation with us traveling and presented everything at the gate. We were denied because the online DOT form (we also had hard copy) we submitted as extra assurance wasn’t accepted in their system due to “tasks not specific enough”. This is illegal and we had to rebook with a different airline including a new rental car. Allegiant customer service (email) stated we would get a FULL refund but after 4 days of continuous emails asking for our money back, they finally responded that we missed our departure and it’s non refundable so they would only agree to half of our money. We continued to express that we were illegally denied boarding at the gate and did not simply miss our flight. Their response was that their records didn’t show that and therefore we would not be fully reimbursed and ended the email stating that would be their final response to the matter should we continue to communicate. Our service animal has flown three times in three months now and airlines like delta and American had no issue. Delta even sent a welcome letter addressed to our service dog welcoming him on delta flights

We have booked six flights over the past six years with Allegiant and three of the flights have been canceled (two of them as we were to be boarding the plane). This is a 50 percent cancelation which is unacceptable. Absolutely no customer service when it comes to cancelations. If you are fortunate enough for the flight to be on schedule, the pilots and flight attendants on board the plane do an adequate job. If Allegiant would go a bit above and beyond and try to reschedule a flight or pay for your rental car to drive home (we had to drive from Tennessee to Pennsylvania because the next Allegiant flight was not for five days), then maybe they would be a decent airline. I like cheap flights as much as anyone, but the value because of canceled flights has made Allegiant more expensive to me than if I just booked a major airline.