AllegiantReviews of allegiantair.com

Flight was okay, until the end. There was a disrespectful passenger being disrespectful to an older passenger. My partner told the younger passenger that he was being ignorant. Which upset this passenger so much he shoved me out of the way and hit my partner across the face with his duffel bag. We made three employees aware as we are exiting they all say the same thing. Keep moving, tell the people at the gate. So we do. Of course the younger man flees the scene and we have to make a police report. A family even stuck around with the younger man seat number and they witness the altercation. Does the airline care? No. Was anything done? No. I tried, sitting on hold for hours emailing and they say no one on the flight was made aware so nothing can be done. Like we didn’t try to tell 3 employees on the flight. I’m adding the most recent email. “Sorry we don’t meet you’re expectations” is insane.

I booked a fare with Allegiant for our spring break trip. Upon accepting and booking the fare the departure date moved to the very next morning following arrival instead of the following Sunday as it was on my screen when i booked the flight. I immediately called because I was within 7 days of the departure so under Allegiant's terms and conditions, I was stuck with the reservation. After waiting on hold for nearly 3 hours, the representative tried to correct the reservation. She said she was having the same issue on the system so she discussed with a supervisor who authorized a refund of the fare to my credit card. The refund was never processed and Allegiant is unwilling to do anything about it at this point. Worst customer service I have ever received.

It is rare to be on time with Allegiant. What is guaranteed never to happen is to have a pleasant interaction with the gate or flight crews. They must hire from the reject pool of the quality airlines. Allegiant employees are irritable, rude, disrespectful & overall miserable people. We tolerate them when we must due to flight schedules. They are a discount greyhound in the sky run by people who deliver a full discount experience. You as a customer mean nothing to them. They see you as a problem to be poorly managed from your first interaction to the last. Fly them with the lowest of expectations & you should be fine.

Just completed a customer service conversation and it was a bad experience. On May 19, 2024 I requested a flight cancellation, and my credit card credited. The customer service rep verified my credit card number. Instead I now have a voucher. Today (5/28/24) I contacted customer service and the told me that they could not help me. They did not understand the question and then hung up on me. Terrible experience.

My recent experience at Allegiant Airlines (FLL airport from the black ticket agent working at 6:45pm) was extremely disappointing and disheartening. As a member of the military, I expect a certain level of respect and courtesy, but unfortunately, I received the opposite at the ticketing desk. The agent I encountered was not only rude but also seemed to treat me differently based on my race. While she greeted and provided excellent service to white passengers, she was dismissive and unpleasant towards me when I simply asked a question about the orange sticker for my bag. This inconsistency in treatment is unacceptable and left me feeling deeply disrespected. I strongly believe that this behavior warrants serious consequences, and I intend to file a formal complaint with Allegiant Airlines' customer service department. No customer should ever be subjected to such discrimination and mistreatment.

Six hour delay.. Pretty much no updates.. just wait. Finally sending another plane. 8PM flight will be leaving at 2 Am. They offered us $50. Insulting. It’s like they want you to hate them and go to the competition

Good afternoon Jade was at the airport 2 hours before flight The front desk gave her a hard time about luggage’s when they were paid for. She had lost her Identification the day before flight. I completely understand about checking in one luggage because of ID but why giving her a hard time about carry on that has nothing to do with ID . front check in automatically said no to both she lost alot of time there then TSA did a pre screening it only took a few minutes. then gate changed at the last minutes. now is running to the new gate to make it on time but when jade got there gate was just closing and person was laughing while closing gate I call that un professional . The whole thing was the worst experience it should be more professional . and now I lost $202 that the airline would not refund me. this is the most ridiculous thing I ever heard. Sent from my iPhone

My wife and I went on a 4day Vegas trip. Using Allegiant. From Lexington flight to Vegas was booked. But the return trip the seats I paid for in in row 1for leg room. Had been given to someone else. My wife and I were put in row 5. We both had severe leg cramps at the end of our flight. And the generosity of Allegiant to refund less than half of my upgrade for the seats. This is what to expect with not even an we're sorry. Our Vegas trip uas to be a special event