Annette F.
Almost perfect
I love the products and the communication was great in reference to product information and artwork approval. The 1 star you missed was the lack of communication once the art work was approved and products went into production. I had no idea of an estimated ship date or delivery date and when I did find out, it was much later than expected. I WILL use you again in the future and hope that part of the experience is a little better.
Response from allbranded North AmericaJan 21, 2024
Hi Anne, Thank you for your honest feedback. We're glad you loved our products and found our initial communication effective. We apologize for the lack of updates during production and understand the inconvenience caused. Your experience has highlighted a crucial area for improvement in our process and we already have a meeting schedule with the team to discuss how we can mitigate this in the future. Also, your willingness to use our services again is greatly appreciated, and we look forward to the opportunity to provide you with an improved experience in the future. Best, Rob from allbranded