allaboutdoors.comReviews of allaboutdoors.com

All About Doors review After talking to customer service to determine the appropropriate part to fix the broken locking mechanism on our french doors, we were surprised to find that the part we were sent at the cost of nearly $400 dollars was the wrong part. Of course I read the return policy which said the company "reserved the right" to charge a 25% restocking fee, especially if the part was custom or damaged in any way. That makes sense. "Reserve the right" covers the company from fraud or losing money. It does NOT mean "in all cases, we will charge this fee." If that is the case with no mitigating circumstances, it should say so. I have received full refunds before from other companies who also "reserved the right" to charge restocking fees, but who waived the fees considering the timeliness and condition of the returned items. I sent the wrong part back at the cost of $20--pristine and repacked better than it was sent.Since it wasn't a custom part and there were zero problems with it, I assumed that they would refund my money, especially since we had to buy another part to fix the door. Nope. We were charged nearly $100 for them to open the package and put the part back on the shelf. Do not expect that this company will always send the right part and be prepared to be gouged when you have to return anything, even if they are the ones who did not send the correct part in the first place. Sadly, I see this is a pattern from reading other reviews about this company. Let the buyer beware.

I contacted Customer service to try and find a part for my Milgard Sliding Door handle that needed to be replaced. They first recommended a part that was not the correct part, so I sent additional images, they then recommended another part. I purchased that part based on the representatives recommendation. I paid for faster shipping. It was supposed to arrive on Thursday, it did not arrive until Saturday. When I received the handle, it was the wrong item. I contacted All About Doors & Windows to return the item, they refused to waive the 25% Restocking fee, although it was their representative that recommended the wrong part. They said the only reason he recommended the wrong part, was because I asked in a previous email if that was the part. So, not only do I pay for shipping both ways, but I also have to pay a 25% restocking fee for a product that was wrongly recommended by their representative. The product was great, but there was nothing else about this company I could recommend.