AliviadannyReviews of aliviadanny.com

Very disappointed! What I purchased was too small. Can only return the chain but not the medal. I did not have anything engraved on it but I was only offered an exchange, replacement or store credit. I’ll give it away!!!

I would love to give a zero star. Ordered a sympathy gift for my wife after losing her father. Never received it. Customer service blamed it on FedEx. FedEx said the package was held for security reasons due to a shipper account issue. Micah at customer service said she called FedEx. FedEx had no call. Customer service is was terrible to deal with. Finally gave up. Customer service filed a claim with FedEx. Still waiting on a refund. Company is a SCAM!!!

Quality of the jewelry is very poor. Item arrived tarnished and was supposed to be personalized but was not. When I reached out to return it, I was told that bc it was personalized, it was not returnable. I explained that it was supposed to be personalized but was not. They would not issue a refund but let me exchange the item for something different. Two months after receiving the new item, that too is tarnished and unwearable. Will never order from this company again.

What they advertise is NOT what you get. This company (also is affiliated with Pics on Gold) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much. Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them Their solution for everything was "we are sorry- let us send you a new one" (after you send the original back) but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that can make sense IF they delivered on their promises and had a decent product. But when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped. so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!

Horrible product and customer service. I ordered a pendant and lost it the very first time I wore it. The pendant detached from its finding and was gone. I know this because the finding was still on the chain. I emailed Alivia + Danny and received no response the first time. emailed them again and was told to send them a picture of the pendant for the review of the damage. Of course they knew I could not do that as the pendant fell of my chain and was lost. Because I could not send a picture they could not replace the item or refund my money, but they did offer me a discount if I wanted to order a second pendant. Lol. This company is a scam. Do not waste your time or money here.

This was a very poor product. It was the wrong item did not match what was on the order sheet and in addition the quality is terrible. Very disappointed.and want a refund as well as instructions for return. It can't work for any as it is printed wrong.

Item looks nothing like what is advertised and they sent me the wrong chain. They said they don't do refunds even though my item isn't customized at all. Someone should sue this company immediately.

Should have done my dudiligence seeing how horrible the company is reviews already posted, but I just had a horrible experience with this company. Purchased a personalized necklace for my wife for Christmas. When it arrived it had other peoples art on it, and when I informed them about the issue, they said they'd escalate the issue to management and a week went by before I heard anything back. So I had to follow up with them numerous times, to no avail so I asked for a full refund. They said they won't fully refund personalized items, and then proceed to send me a new necklace that came January 25. Keep in mind this was supposed to be a Christmas gift. So a month later, after I paid for expedited shipping to ensure it would be here before Christmas is unacceptable! They said they'd refund me 10% but only refunded me 2%. Absolute nightmare so I highly recommend going with a different company! Don't waste your time or money.