Whitney T.
Truly a nightmare to deal with
Truly a nightmare to deal with. My experience could not have been worse. I ordered a necklace, for my mother-in-law, as a memorial piece for her late husband Who recently passed. I ordered the item on October 3rd at a cost of $244.61. I received an email saying my order shipped on October 5th. I contacted the company on the 7th as the tracking still reflected that the company had not even given the package to the courier. I told by the company they had provided my order to the courier and I should wait an additional 2 business days for the shipping to update. On October 9th, 2 business days later, the tracking still had not updated and I reached out to the company again to confirm if my order would be delivered on time as their shipping policy states the following: Delivery estimates begin after your order ships. Business days exclude weekends and holidays. Free Standard Shipping Available for U.S. orders over $99. Estimated delivery: 2–5 business days. I received a response stating that they were within the estimated delivery window, that sometimes tracking information does not update properly and that I should, again, wait a few more days. I waited. No update. I reached out again on October 12th and this time I requested a refund. They said they could not provide a refund, because they needed to file a claim with their courier. I conceded and requested they provide the replacement that they offered. They confirmed on October 17th that they would be sending out a replacement. It is now October 21st. There has been no update, no new shipping information provided, and no communication. I will have no choice but to dispute this with my bank. Alivia & Danny is a completely unprofessional company, that promises a lot and delivers nothing. My order was meant to be shipped to a location within the same state as the company, yet I have received nothing and it has been almost 3 weeks. Truly disgusting.



