Rachel S.
Customer service is terrible.
I would give them a rating of less than one star if possible. Despite my numerous requests for a refund or to receive the wigs I purchased, they have been vague in their response wanting confirmation of my bank account showing payment. After discussing my concerns with the bank manager, I provided the requested proof via email. However, Alimise Wigs has not responded to my latest message. I wonder why?? Ladies, kindly take notice of this vendor and be cautious, as they may be attempting to scam you. I have finally received the three units. However, I will not deal with this company again. The customer service was terrible. As for the wigs: All three have a strong odor. I had washed the kinky curly unit several times to diminish the smell. The description states that it was a glueless wig. This is not a glueless wig. I cannot use the various wig glues on the market due to my sensitive skin. The sides near the ears pick up. I am also going to change the hair color. It sheds a lot. But the curl is pretty. The two other units are still sealed in the original package. I had bought a kinky curly glueless unit from another online company, which did not shed or smell. I wear this glueless curly unit every day. Thank you for reading.
Response from Alimice HairOct 31, 2023
hi Rachel,there are some misunderstandings here dear, because we got the prompt that your order is high risk, so we have been asking you for proof of payment, also for the safety of your property, now after confirmation, we have shipped the goods for you, you I have also signed for it. We also hope to provide you with high-quality services. I hope you can understand.