Kayla G.
not consistent wigs
not consistent wigs, too thin, no combs, box came ripped and torn

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Alimice Hair (alimice.com) has 80 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 13 reviews with 1 star · Clear filters
Kayla G.
not consistent wigs, too thin, no combs, box came ripped and torn
K. O.
Site said delivery in 3-7 days and was delivered ordered 11/26/2023. I still haven’t received my package yet. No action until I followed up with the vendor.
Nana A.
Be careful before you order. I feel this company is a scum. I purchased a hair several months ago and the hair did not look like the one shown on their website. I then started to do a return. That is when my nightmare with this company started. I have done everything including pictures of the hair still in its box, and a picture of the return label, and I have sent them a tracking number which they have confirmed a receipt. They made me go back to their website to make more payment if I wanted them to exchange it which I did and sent them the receipt. it's been over two months now and I have still not received my replacement hair. Forget it if you need a refund, they do not give a refund.
Response from Alimice HairOct 31, 2023
hello Nana ,we have never refused to refund you or exchange wigs for you. The reason why we did not send you a new wig in time is that you did not send your return number. We do not know whether we have received your return, but when After you provided the return number, we have already sent you your new wig on the 11th and signed for it. I think we have a certain misunderstanding on this matter. We apologize again for the inconvenience, but we have never Not a fraudulent company, thank you.
Rachel S.
I would give them a rating of less than one star if possible. Despite my numerous requests for a refund or to receive the wigs I purchased, they have been vague in their response wanting confirmation of my bank account showing payment. After discussing my concerns with the bank manager, I provided the requested proof via email. However, Alimise Wigs has not responded to my latest message. I wonder why?? Ladies, kindly take notice of this vendor and be cautious, as they may be attempting to scam you. I have finally received the three units. However, I will not deal with this company again. The customer service was terrible. As for the wigs: All three have a strong odor. I had washed the kinky curly unit several times to diminish the smell. The description states that it was a glueless wig. This is not a glueless wig. I cannot use the various wig glues on the market due to my sensitive skin. The sides near the ears pick up. I am also going to change the hair color. It sheds a lot. But the curl is pretty. The two other units are still sealed in the original package. I had bought a kinky curly glueless unit from another online company, which did not shed or smell. I wear this glueless curly unit every day. Thank you for reading.
Response from Alimice HairOct 31, 2023
hi Rachel,there are some misunderstandings here dear, because we got the prompt that your order is high risk, so we have been asking you for proof of payment, also for the safety of your property, now after confirmation, we have shipped the goods for you, you I have also signed for it. We also hope to provide you with high-quality services. I hope you can understand.
Alicia
Would honestly give them no stars my package was lost and I asked if they can send me a new one. They declined and told me that I can only receive $10 for a refund after I paid more than $10 for their freaking wig mind you FedEx put out an investigation and then the wig company never wanted to help find my wig. They pretty much tried to ignore all my emails The customer service is crap, I would never buy from them again.
Response from Alimice HairApr 27, 2023
Hello, we have been keeping in touch with you, we have been communicating in imessage, and I have been replying to you in emails, your courier Fedex company sent to the wrong place than fedex company, we are also helpless, this is Fedex‘'s mistake ,we are also trying our best to help you solve the problem and help you find your hair. I can understand your feelings, but we have been helping customers and have not ignored any of your messages.
Esther H.
It took a long time to receive my wig. I was charged more with your company than the other company. I was disappointed with the wig. It's the worst wig I ever had. It makes it hard to return. I'll never order from this company again.
Alice S.
I ordered Alimice 2940 in November, 2022. What they sent me was not fit for a dead dog. I returned, per their instructions in December, and until this day they have never refunded my card.
Karyn
The front of curly wig was straight and fuzzy. Took pic as soon as I opened it.