Rick
poor customer service
poor customer service , delays replying back, not fluid communication. Customer service representatives all foreigners from Indians with a suspicious American name. Cherry on top i have been waiting for a package since a while to have this one labelled wrong and sent it back to this company, now i have to wait i dont know how long to get it to me... again.
Response from ALIGNERCOMar 12, 2026
We’re sorry to hear about your experience and truly apologize for the frustration caused by the delays and communication issues. This is certainly not the level of service we aim to provide. We would really appreciate the opportunity to review your case and assist you further. Please reach out to our Customer Advocacy Team, and we will be happy to look into the shipment issue and help move things forward as quickly as possible. Thank you for bringing this to our attention.



