ALIGNERCOReviews of alignerco.com

The session was very helpful. Alan was very nice and clear with instructions. The video call ran smoothly and I appreciate the experience.

So far the experience has been great. The reason I picked this company was because of there live customer service. Before and after purchasing there's always someone to help answer questions.

I had a fantastic experience with Alan. Helpful and informative. I discovered I was using the wrong size template thinking I had a small mouth when I actually had a medium. He seemed informed about the product but not pushy with his sales tactics. Shoutout to Alan.

Alan Shaw was very helpful and made my experience a smooth transaction.

I wanted to share my experience for anyone considering the at-home kit option.*Edited* I ordered my kit around late January/early February hoping to save some time and money by avoiding an in-person appointment. Customer service was generally responsive, but communication was sometimes difficult. Recommend not asking multiple questions in one email, some questions were missed or they answered past email questions that had already been answered in future threads, which made the process confusing at times and much longer than necessary. After my first impressions were rejected, I purchased a second kit and was told someone would help schedule an appointment to assist with the process. That did not happen but I ultimately booked the appointment myself. The representative joined 15 minutes late, but once on the call he did take time to walk me through the impressions carefully, including having to upload pictures (even though on a zoom call) and reviewing photos after each mold before approving them to be mailed in. The mail in process is extremely simple and efficient. Unfortunately, after sending the second set of impressions, (this is now 3 months later) I received another notice that they were not acceptable. At that point, after roughly four months in the process, I requested a refund. In hindsight, I personally would recommend going through an in-person dental provider instead of relying on the at-home kit process. While the company was communicative throughout, the overall experience was frustrating and ended up costing significant time and additional money without a final result. Edited Update - Since I have already spent so much time, money and effort when they got my request for a refund they expedited me to the resolution team who suggested that I go in person to one of their associate offices to get a scan done (for extra cost), but they did give a discount. I did suggest this earlier on and was flat out denied this option (after the first rejection). Anyways I do have high hopes for a resolution shortly. I will update. Edited Update - I did get a scan done at a location near me and several weeks later I received the product. It took almost 6 months. Once received I was then harrassed to remove my experience from this and other platforms. I was also sent an email early on in the process - prior to getting my first kit rejected to 'bribe' me with other products for a kind review. The product itself is indeed fitting well and looking goood. I must tell you it was not worth the effort nor was the subpar experience worth the harrassment about the reviews. They do come through. They aren't a scam, they aren't for those who want things done 'easy'. But if you are remote and don't have the ability to get something done, I would imagine that it is a viable option.

Alan was great he was a big help, very good with directions I had a great experience!

Update: Today is July 13th, 2026. You can see my original review below. I placed my order on 2/26/26. On 6/1 they sent me a single aligner to make sure it fit. I approved it on June 3rd was told it would be 2 weeks to receive my aligners. Today, after 137 days since I placed my order and numerous emails and phone calls, I received a box in the mail with only 4 more aligners - all identical! From aligner 1 to aligner 5 - there is zero visible change, tops and bottoms are identical. I've called and emailed them again to ask where the rest of my order is. No response yet. Here is my ORIGINAL REVIEW: I placed my order with AlignerCo on February 26th, 2026. It took them more than 3 weeks to mail out the teeth molding kit. I returned the teeth molds to them on March 20th, 2026 with express shipping. Today is May 21st and when I log into their app, my order is still showing that I am in the manufacturing process. It has been at this status for 3 weeks. Ive tried communicating with their Support Bot, which is the only option in the app. The bot tells me I need to wait. It will not provide an estimated date for shipping. My main complaint is not that the retainers will or will not eventually work, I hope they arrive and fit. My main complaint is that this process takes way too long from order to delivery. Its been almost 3 months since I paid for this system. Support is horrible. I may have saved $80 compared to other retainer programs out there but would have gladly paid another company more money to receive the retainers in a shorter time period. So, if you consider using this company, I suggest you expect at least 3 months before you will be able to start the process, which should only take 3-6 months to complete. Bad support. Horrible ordering experience.

I ordered retainers after doing aligners with another company, and am very happy with them! The impressions were fairly easy to take and they were very thorough in making sure they were right.