ALIGNERCOReviews of alignerco.com

Alan made my experience great by patiently directing me step by step. Understanding my questions and concerns and he made me feel comfortable and confident in my investment. He's the best! Amazing Customer service and recommendations.

I tried to make impressions on my own, but having Alan walk me through the impressions made a world of difference! Super patient and helpful.

I cannot wait to obtain my aligners. So far, they have helped every step of the way. Very easy process.

I started this process with AlignerCo back in February because I was unhappy with my smile and wanted to improve spacing. From the beginning, I communicated my specific concerns, but the initial smile projection did not reflect what I had asked for and communicated about before going forward with it. As a result, I requested revisions to ensure the proposed outcome aligned with the goals I had clearly outlined from the start. It took several weeks and multiple conversations before a revised projection was presented. While I was ultimately pleased with the updated projection and felt it better reflected my goals, the process was already taking much longer than expected. After approving the treatment plan, it took another three weeks for the aligners to arrive. Throughout this time, communication was extremely difficult. Responses often took several days, which continuously delayed the process and made it frustrating to get answers or move forward. When my aligners finally arrived, I was informed that they were only intended for fitting purposes and not actual tooth movement. I was instructed to wear them full-time, provide feedback and photos, and continue wearing them until the next set was fabricated, which could take an additional 3–4 weeks. As soon as I received the aligners, I followed all instructions and submitted the requested photos and feedback. I mentioned that the trays seemed to fit well overall, but after wearing them overnight, my gums became swollen and bled in certain areas. The irritation was primarily around my back molars where the edges of the trays appeared to be digging into my gums. In addition, many of my teeth felt bruised and sore. While I understand that some discomfort is common when starting orthodontic treatment, I was confused because I had specifically been told these trays were only for fitting purposes and were not intended to move my teeth. My questions were not complaints about the treatment itself. I was genuinely seeking clarification about whether the gum irritation and level of soreness I was experiencing were normal for aligners that were supposedly not designed for tooth movement. What made the situation even more frustrating was that I was providing the exact feedback AlignerCo had requested before moving on to the next stage of treatment. I was instructed to wear the fitting aligners full-time, submit photos, and report my experience. When I shared my concerns, I was simply answering their questions and providing honest feedback so that the process could continue. Rather than receiving timely guidance, I waited several days for a response while being expected to continue wearing the trays. As the process had already been ongoing for months, I followed up because I was eager to finally begin treatment and wanted to understand whether what I was experiencing was normal. After reviewing my feedback, AlignerCo responded by stating that I should discontinue treatment, focus on my oral health, and that they would issue a refund. This was incredibly frustrating because I do not have any known oral health issues, and I had spent months working through delays, revisions, and communication challenges. I was simply providing the information they had specifically requested from me. At that point, it felt as though my concerns and questions were being treated as a reason to discontinue treatment rather than being addressed. After months of waiting and being excited to finally start a process I had wanted for a long time, the experience ended without treatment ever beginning. While I appreciate that a refund was offered, the overall experience was disappointing due to the lengthy timeline, communication delays, and the abrupt decision to discontinue treatment after months of back-and-forth. I had high hopes going into this process and was genuinely excited to improve my smile, which makes the outcome even more disappointing.

Alan was very informative and helpful.

Alan was extremely helpful and cheerful during the video session. I was apprehensive to begin, I have a busy schedule and it was hard to justify taking the time, but alan was efficient and pleasant throughout. I would highly recommend anyone meet with him to receive assistance.

So far the process has been amazing & fast! I finished my free consultation to help with my impressions and the staff has been great about any questions so far.

Alan Shaw was great. He walked me through the entire process, very easy. Highly recommend.