ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
alignerco.com
Website
alignerco.com
Category
Dental Services
Location
Hicksville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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After I ordered all the small tiny letters took effect. Paid 50$ for shipping and then they wanted me to be responsible for shipping and customer service disappeared.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
PM
Patrick M.
Doubtfull reviews
I am a customer who paid full price for aligners, I am astonished that Alignerco has earned 4.5 stars here. Its nothing short of miraculous.... They failed to send my impression kits. Customer service team effectively ignored me regards coordinating with Fedex to ensure delivery. None of the customer service team seemed authorised or enabled to action any remedy.
Only when I actioned a paypal refund, did I get the promised return call,. The conflict resolution person then grovelled and begged when they were faced with a refund.
These are not sincere business people. Very seat-of-the-pants type operation. Very unprofessional overall.
One of the most frustrating experiences that I have ever had with any online purchase, almost worse than telcos. And I have bought online aligners online before....
DO NOT USE ALIGNERCO
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
DA
Dave
It is now July 31, bought on February 16th.
It is now July 31, and my original purchase was mid February. So the short version, after multiple issues with the app that you must use to accept their agreements, they finally sent smile projections in May. There was no apparent changes visible in my daughter's upper teeth.
Buyer beware, because although there is a money back guarantee, the window is so short it is impossible to ask for a refund and know what the smile projection will look like. In our case, the projections had come back in May, due to multiple issues of not having good impressions (we can own up to one faulty impression). But it took 2 "experts" and 2 extra sets of clay to get acceptable impressions. They charged us 30 dollars for an extra set of clay and sent one free but I suspect most of the impressions were similar anyway.
But alas, after refusing to accept a projection 3 months later with no visible changes in the upper teeth, they said we were beyond the refund period. No aligners were ever made because we would not accept the projections. As a gesture of good faith they would refund 85 percent of the total cost.
Weeks later and still not even a partial refund, I left a negative review. Immediately their representative called me back and said because they could fix her bottom teeth and not the top, we were not eligible for a full refund. But as another gesture of "good faith", and if I would remove the negative review, they would refund me the full amount.
Well it is now almost 2 months later, we received a partial refund and they have been radio silent ever since. So I will leave this review and hopefully someone will benefit from it. It might work for some people with minor issues, my daughter is going to use Invisalign and the orthodontist said her upper teeth would not be a problem.
At the very least if you use them, do NOT pay in full no matter what discounts they might offer you. Once they have your money the customer service is horrible to deal with. The support team is supposed to be based in Long Island but all of the customer service is foreign outsourced with generic names like "Smith"
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
AA
Amber A.
Loved the personality and instructions…
Loved the personality and instructions given to me today by Jay as I was making impressions for my aligners.
Response from ALIGNERCOAug 2, 2024
We at AlignerCo are absolutely delighted to read your positive review and to know that you had an exceptional experience with our product and services! Your kind words and support mean the world to us. It's always heartwarming to see our valued customers share their journey and satisfaction with others. Our team is dedicated to providing the best possible service and high-quality products, and it's rewarding to know that we've made a difference in your life. Your feedback serves as an affirmation that we're on the right track, and it motivates us to continue improving and delivering outstanding results. Once again, thank you for taking the time to share your experience, and we look forward to continuing to serve you and your smile!
HA
hakelmao
Super efficient and easy process 🔥🔥
Super efficient and easy process 🔥🔥
Response from ALIGNERCOAug 2, 2024
We at AlignerCo are absolutely delighted to read your positive review and to know that you had an exceptional experience with our product and services! Your kind words and support mean the world to us. It's always heartwarming to see our valued customers share their journey and satisfaction with others. Our team is dedicated to providing the best possible service and high-quality products, and it's rewarding to know that we've made a difference in your life. Your feedback serves as an affirmation that we're on the right track, and it motivates us to continue improving and delivering outstanding results. Once again, thank you for taking the time to share your experience, and we look forward to continuing to serve you and your smile!
MR
Morgan R.
Excited
I love there affordable prices and they really seem to care about there patient. They walked me through my impressions and explained the process to me I felt very comfortable! I'm excited to start my smile journey!!
Response from ALIGNERCOAug 2, 2024
We at AlignerCo are absolutely delighted to read your positive review and to know that you had an exceptional experience with our product and services! Your kind words and support mean the world to us. It's always heartwarming to see our valued customers share their journey and satisfaction with others. Our team is dedicated to providing the best possible service and high-quality products, and it's rewarding to know that we've made a difference in your life. Your feedback serves as an affirmation that we're on the right track, and it motivates us to continue improving and delivering outstanding results. Once again, thank you for taking the time to share your experience, and we look forward to continuing to serve you and your smile!
GA
Gonçalo M.
Starting the treatment
Starting the treatment, great support from Sharqah helping me making the first steps!
Response from ALIGNERCOAug 2, 2024
We at AlignerCo are absolutely delighted to read your positive review and to know that you had an exceptional experience with our product and services! Your kind words and support mean the world to us. It's always heartwarming to see our valued customers share their journey and satisfaction with others. Our team is dedicated to providing the best possible service and high-quality products, and it's rewarding to know that we've made a difference in your life. Your feedback serves as an affirmation that we're on the right track, and it motivates us to continue improving and delivering outstanding results. Once again, thank you for taking the time to share your experience, and we look forward to continuing to serve you and your smile!
VA
Vickee’ A.
Ele was exceptionally helpful!
Ele was exceptionally helpful in helping me schedule my video appt.
Response from ALIGNERCOAug 2, 2024
We at AlignerCo are absolutely delighted to read your positive review and to know that you had an exceptional experience with our product and services! Your kind words and support mean the world to us. It's always heartwarming to see our valued customers share their journey and satisfaction with others. Our team is dedicated to providing the best possible service and high-quality products, and it's rewarding to know that we've made a difference in your life. Your feedback serves as an affirmation that we're on the right track, and it motivates us to continue improving and delivering outstanding results. Once again, thank you for taking the time to share your experience, and we look forward to continuing to serve you and your smile!
