Kris
The online chat customer service…
The online chat customer service representative was very helpful and understanding. I appreciated their prompt responses in answering my questions and resolving my concerns.

ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kris
The online chat customer service representative was very helpful and understanding. I appreciated their prompt responses in answering my questions and resolving my concerns.
Tammy
I worked with Aaron for the second time today. He was very professional and helpful. I would give five stars based on today but am still waiting for the next steps of the process. I will leave a second review once I am further along in the process. So far I am pleased.
Response from ALIGNERCOSep 2, 2024
We extend our sincerest gratitude for your positive review and the confidence you've placed in AlignerCo. Your feedback serves as a testament to our commitment to excellence in both product quality and service delivery. Knowing that we've played a role in your orthodontic journey is immensely rewarding, and we're honored to have earned your trust. Rest assured, we remain dedicated to maintaining the high standards that have garnered your satisfaction. Thank you for choosing AlignerCo, and we eagerly anticipate the opportunity to continue serving you and your smile!
Erica R.
I initially experienced some frustration with the slow follow-up and unclear responses from customer support via email. However, after voicing my concerns, I was paired with James Myles, who promptly addressed my issues. Following that, I had a Zoom video chat with Jay Smith, who provided excellent guidance on how to create good impressions. He clearly explained the process and ensured I received a free shipping label, which significantly improved my overall experience.
Response from ALIGNERCOSep 2, 2024
We extend our sincerest gratitude for your positive review and the confidence you've placed in AlignerCo. Your feedback serves as a testament to our commitment to excellence in both product quality and service delivery. Knowing that we've played a role in your orthodontic journey is immensely rewarding, and we're honored to have earned your trust. Rest assured, we remain dedicated to maintaining the high standards that have garnered your satisfaction. Thank you for choosing AlignerCo, and we eagerly anticipate the opportunity to continue serving you and your smile!
customer
Have yet to receive my retainers. They are being shipped one by one which shouldn’t be the case they should all be sent at the same time especially when the ones I have fit just fine.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!
customer
Awesome! I love it!
Response from ALIGNERCOSep 2, 2024
We extend our sincerest gratitude for your positive review and the confidence you've placed in AlignerCo. Your feedback serves as a testament to our commitment to excellence in both product quality and service delivery. Knowing that we've played a role in your orthodontic journey is immensely rewarding, and we're honored to have earned your trust. Rest assured, we remain dedicated to maintaining the high standards that have garnered your satisfaction. Thank you for choosing AlignerCo, and we eagerly anticipate the opportunity to continue serving you and your smile!
giovanni grimelli P.
The session this afternoon was good and we could get the impressions done. I’m still waiting for the address to ship them back.
Response from ALIGNERCOSep 2, 2024
We extend our sincerest gratitude for your positive review and the confidence you've placed in AlignerCo. Your feedback serves as a testament to our commitment to excellence in both product quality and service delivery. Knowing that we've played a role in your orthodontic journey is immensely rewarding, and we're honored to have earned your trust. Rest assured, we remain dedicated to maintaining the high standards that have garnered your satisfaction. Thank you for choosing AlignerCo, and we eagerly anticipate the opportunity to continue serving you and your smile!
chance F.
Super fast responses, clear instructions, honest answers.
Response from ALIGNERCOSep 2, 2024
We extend our sincerest gratitude for your positive review and the confidence you've placed in AlignerCo. Your feedback serves as a testament to our commitment to excellence in both product quality and service delivery. Knowing that we've played a role in your orthodontic journey is immensely rewarding, and we're honored to have earned your trust. Rest assured, we remain dedicated to maintaining the high standards that have garnered your satisfaction. Thank you for choosing AlignerCo, and we eagerly anticipate the opportunity to continue serving you and your smile!
CJ
I can’t truly give them a rating because I started the process back in May and it is now the middle of August and even though I paid in full, I’m still waiting on my aligners. This is absolutely the slowest company I’ve ever dealt with. The price was decent- assuming they actually send out quality aligners, but the absolutely abysmal service and speed is ridiculous. If you have a year to wait and are broke and have no other choice- choose this company, otherwise- go with someone else. Also- even though I paid, in full, months ago- they continue to send countless emails and I get calls regarding plans and “upgrades”- so clearly, their software and tech is not working for them either. I just hope and pray the aligners work properly and I have a good experience - if they ever ship them out.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!