unhappy C.
Horrible customer service & experience
I was so excited to get my aligners… but getting them took over 3 months due to the customer service agents making mistakes. Everything is communicated through email and doesn’t seem like they have a centralized system at all. They kept stating they would provide the tracking details when shipped, and they only sent once the delivery was attempted (at the wrong address due to their horrible communication/ system). It’s probably worth splurging the extra dollar for Invisalign to not go through this headache.
Response from ALIGNERCOApr 8, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment!



