ALIGNERCOReviews of alignerco.com

Good experience I recommend the video help

Kate was amazing.She answered all my questions and was very patient with me. She went above and beyond for me.

Almost impossible to schedule a video chat to make impressions. None of impression cups would fit my mouth. Decided to cancel, and it took forever for them to get me to an agent to refund my money. They did offer a huge discount to continue but I was to fed up with their service.

My order was placed on May 21st. The communication from the company was very poor. I would send a message and it would take at least a week for a response. Here we are 4 months later and my aligners have not arrived. I have not received any correspondence telling me that they have been shipped. At one point, I asked for a refund and I would move on to a different company. They did not do that. I may still receive the aligners and they may be great, but that hasn't happened yet.

It's a really horrible company. The retainers don't align properly, and they wanted to charge extra money to send multiple materials even though they were the ones who messed up the fit. The last retainer was off by a lot and they blamed it on us. They had us pay and extra $200 to redo the retainer, $100 for extra materials and another $100 for getting a digital scan. They eventually resent the retainer after over a month, and it still didn't fit at all. The customer service is really awful. They are all foreigners with fake English names.

Aaron was super helpful and patient walking me through my impressions! Cannot wait to get my aligners. Thank you, Aaron and Alignerco, for all your guidance.

I had to redo the video session for the impressions a couple of times but the service was excellent.

10/10 customer service 10/10 replied to all e mails 10/10 very informative 10/10 very friendly 10/10 outstanding video assist 10/10 shipping and packaging 10/10 product comfort 10/10 highly recomend