ALIGNERCOReviews of alignerco.com

They are scams so bad I dont even know where to start. When i first ordered from them one year ago i was worried my upper teeth would be moving the wrong way as i had one more tooth on one side than the other and I asked them if i should take out that tooth they said it is not needed so they said it will definitely not happen. Not only it did happen but my teeth are totally not straight and they want me to pay even more money another 250 dollars to have extra steps to sort it what they promised will never happen so fix their own problem that they created in the first place. I am so disgusted by their communication and how my teeth look now. I cant believe they even want me to pay more. Never again they dont care about customers only about money and they take 0% responsibility over your teeth. Of course i even prinstcreened how they promised me if it goes bad that they will give me free steps i even sent them the photos of printscreen and they keep ignoring it and telling me to pay extra money. Absolutely horrible.

The representative I spoke with was very knowledgeable and patient with me. Easily answered all my questions and helped me find the nearest location so I can do my impressions in the studio because I told him I’d feel more comfortable doing it that way instead of via zoom. 10/10 experience!

Stacy Johnson was not only knowledgeable in the process of making impressions, she also had excellent communication and instructional skills that made the session go very smoothly. She was helpful and informative. Excellent experience with Stacy!

They sent me an invalid return label for my impressions kit, after 2 weeks haven’t managed to send the right one despite the constant reminders on my side. I’ve just filled a PayPal case to get a refund, luckily I would have never bought anything from them in any other way. Aaron, the agent with whom I did the video call to take the impressions was absolutely pushy in his attempts to sell me a kit of 8 retainers for roughly 500 Dollars. Again, luckily I got suspicious when he demanded that I complete the payment during the call and told him to cancel the order. Still unsure if it’s a fraud or an extremely unserious company, but they’re just awful. Ele replies on the website chat at any time of the day (I’m in a very different time zone), so I guess it’s a bot or a kind of collective name for the whole customer service. Definitely not a single person. Update: I filed a BBB claim and of course the result was: "The business responded to the dispute but failed to make a good faith effort to resolve it." Filed and escalated a PayPal claim either, which is going to close with a refund for me within a couple of days, if the company doesn’t do anything. They contacted me privately and initially via PayPal several times, pushing me with lies and excuses to get me to close the case, which of course I didn’t. Then they announced a refund they never processed and had the audacity to be pissed when I escalated the case. After my escalation, they sent me a simulation (probably to convince PayPal that they are doing something), even the simulation is garbage: overjet only slightly corrected, overbite not addressed at all. It’s clear that they provide an incomplete treatment to push you to buy refinement treatments afterwards. Because I’m sick and tired of them to the point that I am glad of being petty, I replied to their projection pointing out the missing corrections and highlighting the ongoing dispute. I sent screenshots of every private communication with them to PayPal, and of my reply to this outrageous simulation either. Final update: After escalating the case, PayPal officially closed the dispute in my favor and refunded me in full. This happened because the company never processed the refund they had repeatedly promised, nor did they provide any real proof that treatment was underway. Right after my Trustpilot update, the company emailed me claiming that they had “accepted the chargeback” and would be “issuing a full refund including all fees” — which is completely ridiculous, since they cannot issue a refund once a PayPal case has been escalated and closed. PayPal had already refunded me without any action from them. This email was just PR damage control to look cooperative, despite having: (1) stalled communication; (2) pushed me privately to close the case; (3) promised a refund they never processed; (4) submitted a late, incomplete treatment plan only after escalation. PayPal confirmed the refund because the company failed to resolve the issue properly, not because of their supposed “gesture of goodwill.” At this point, there is nothing more to add: They only acted when forced, and even then, only to distort the narrative. I would not recommend this company under any circumstances. To those of you who wonder how long did it take: I paid for the service in full on September, 17th, filed a PayPal case on October, 15th, escalated it on October, 30th, received a refund on November, 9th. Don’t wait hoping that it will get better or that it’s a matter of time. It’s not. Hopefully I managed to show you that they act on precise patterns, you will never get what you paid for or what they promised.

They don’t use brackets (meaning teeth can’t be properly moved), they don’t know what they’re doing and will refuse a refund.

Adam was very helpful. It’s obvious he knows what he’s doing.

Great experience with Kevin

THEY ARE SCAMMER! STAY AWAY FROM THIS COMPANY!! I have been dealing with them for 1.5 years, their service is terrible!!