AlignbooksReviews of alignbooks.com

No Customer Support Pathetic Services Nearly lost all my data The company is absolutely bunch of non professional jokers.

Its completeltly a cheating company.i had taken their offline software from 2019 and now due to some issues ita got deleted from my deaktop.for repairing they are asking 10000/-rs which is pathetic.worst service ever

⭐☆☆☆☆ Writing this after I quit the service 3 years of using the software. The biggest issue is not the software, it's the complete lack of communication and customer support. I have been following up continuously through emails for weeks, yet I still haven't received a proper response or resolution. Every update has to be chased from my side, whether it is a change of template or an issue with the user interface. When a business relies on accounting software, timely communication is just as important as the product itself. Unfortunately, AlignBooks has failed on that front. Customers should not have to send multiple reminders just to receive a basic update. I expected professionalism, accountability, and responsive support. Sadly, my experience has been the exact opposite. I hope AlignBooks seriously works on improving its customer service and communication because the current experience is extremely frustrating.

never buy this software. they have so many problems with the software and they have no answer for them at all. Atlast they say, they will connect to the team and they do not connect. Worst erp, dont buy at all.

Extremely disappointed with AlignBooks. We have been using their software for the last 6 years and trusted them with our inventory, sales, and critical business data. For the past several weeks, the system has been completely down, bringing our operations to a standstill and causing significant disruption and financial losses. What is even more frustrating is the lack of accountability, transparency, and communication from the company. Despite repeated follow-ups, there has been no clear explanation, no reliable timeline for resolution, and no meaningful support for affected customers. Our business-critical data accumulated over six years remains inaccessible, and the uncertainty surrounding its safety and availability is extremely concerning. Businesses rely on software providers to ensure continuity, reliability, and support during critical situations. Unfortunately, AlignBooks has failed on all three fronts. We strongly urge prospective customers to carefully consider the risks before entrusting their operations and valuable business data to AlignBooks. They have no right to call them themselves a software company, if they didn't plan for this!

They sell their software as a "cloud based" and then store all customer data as well as the backups in one location and it all got potentially burnt. They email us first saying our data is safe and then later says they cannot declare that our data is recoverable. Its safe to say that they are not trustable. however their software looks like, their company is not to be trusted. Their customer services are also very poor, since years whenever we demand a fix in their financial statements, they turn to arguments.

Very very bad experience. As experienced by everyone, their software has stopped working from 5th of June. We are left to fend to ourselves with no proper response from anyone. We have taken an active subscription from them based on the assurance that our data is safe. Reply to mails sent to their MD, Mr. Anand Jajodia states that they have learnt a lesson in the hard way, but unfortunately at our cost, since all our hard recorded data of last 3.50 years is lost in a single shot. We are virtually left wondering whom we need to pay and who owes us money as on date. We should collectively fight against this legally. I am reachable on 9900778844 for any discussion.

I wanted to give zero . They have lost all my 7 years data at fire incident at Tata server . Now no one picks phone and no solution. Now we are at own . Worst experience and not recommendable for any new customer.