alightReviews of alight.com

They handle my 401k for the company I work for and are awful. Representatives cannot answer questions and must submit tickets to the back of the house. The response times are 2-3 days and canned responses. I wish I could easily sue them for how negligent they are with handling my account!

My mistake. I usually research a company thoroughly before buying from them. I did not do this with Alight. I purchase several items, totaling more than $100. When I received them, it was clear that the sizing was way off. I've worn a size 20 for many years. I couldn't even get the clothing on. Likely closer to a size 12. And very cheaply made. Everything labeled "made in China". I returned the items immediately. I received an email from Alight stating they will credit my card with $62.10, and issue store credit for $40.50 since they don't provide refunds for items less than $25. What?!?! What a rip off. The store credit will do me absolutely no good since the sizing is clearly not US sizing and no offer of garment measurements are on the site. Very disappointed. Buyer beware.

I ordered one dress from this company and liked it so much when it arrived, I went on line to order two more in different colors. I screwed up and put the wrong state and immediately reached out to the company by phone and email. Phenomenal customer service. I was in constant contact with not one but two people by email at the company who assured me the dresses would get to me, in spite of my error. I had the dresses in 3 days, along with emails telling me it was sent and subsequently delivered. In the future, I will go to this company first before ordering from anyone else. The clothing is fantastic, good quality and good fit. The customer service is the best I have ever had.

I bought a pair of pants for my daughter, and they did not fit properly. I returned the item, tracked it, and I have not received any notice from them that they got the returned item, and still have not received a refund----I had called them and got the same dull customer service from whoever answsered the phone. She instructed me where to return the pants, I got a notice from UPS that they were delivered to them and ----as of yet...no refund. I would not do business with this company---period. Actually NO STARS in my opinion.

I returned a flimsy item that did not fit. The size fits me at every other company I order from. The item took almost 3 weeks to arrive. Then I got no notice that they received the item back. Luckily I tracked it. I was told that they issued a refund and the replacement item was out of stock. When I asked about the ridiculously high shipping charge I was told they do not return shipping. They also do not offer a replacement item for the out of stock item. Rude Rude Rude. When I commented on them being rude they ignored that. Please save your money. The clothes might look cute but they are very low quality and if the item does not fit you're out of luck. Beware!!

Ordered a white dress in 1x. I am always a 1x. I tried it on and it was very tight. When I took it off I noticed the tag said XL. I called customer service to ask some questions. The girl who answered was unenthusiastic and rude. I asked for the manager and he was not much better. Don't get me started on the paper thin material. I shop a lot and never had a bad garment and bad customer service in the same experience. They may have been in business for many years because plus size women need trendy clothes in large sizes but why not try and achieve great customer service if you value years of customers buying your product.

My experience with ordering a product from Alight/Sonsi was negative. I returned my item with tracking and noticed after 13 days it was delivered in Missouri (shipping/handling department) and that I had not received credit for my item. I called Customer service and they tell me that it can take up to 2 weeks to get a refund. The next day I call and they said I had received a refund. I was so angry that it took that long to get a refund that I called again and wanted to speak with a Supervisor. The lady kept giving me the run around telling me the Supervisor’s are tied up/ unavailable. I told her to put me on hold until the Supervisor’s were available. I’m on hold for a little while. Then she tells me they are on the phone. So I told her to tell the Supervisor that there is an upset customer and I would like to speak to her. I told her that she could take the phone call that the Supervisor was on and let me speak with the Supervisor. Finally I got to speak with a lady that said she was a Supervisor, which she later said she was the Manager. I spoke with her about how it took so long to get a refund and that I wanted to speak with the shipping department. I also asked her if she was going to take this complaint higher up and she said no. She said she would contact the shipping department and see why it took so long and call me back. I have not heard back! I have figured out what they do at Alight. Their customer service number is [external link removed] and it's located at [external link removed]. When you return an item it goes to [external link removed] which does not have a telephone number. You can look it up on satellite view and see that it is out in the middle of no where. It looks like a truck stop almost. They are also not in the Better Business Bureau. They also state that you will receive an email when your item is received which they do not send you email. Then they also have a number to call which is [external link removed] which is located at [external link removed] which it looks like a house. IT'S A SCAM!!!!!!! So what they will do is give you the run around if you call and ask why you haven't received a credit for an item you have returned. They won't give you the phone number of the shipping department in [external link removed] either. There isn't a phone number. IT'S A SCAM!!!!!!! They are hoping people won't realize they have a SCAM going on. If you don't tell them that you have your item tracked they will say it got lost, etc and they won’t refund your money. You have no proof that it was delivered so they will keep your money. IT’S A SCAM!!!!!!!!!!!!! Correction. The Alight warehouse is at 415 Bussen Underground Rd, St. Louis MO WHICH IS POSTED ON THEIR WEBSITE and which was the address on my return form. The customer service for Sonsi/Alight is 866-259-1363 WHICH IS ON THEIR WEBSITE and they are located at 777 South St. Rd 7 Margate FL. For other complaints you can call 516-367-1095 WHICH IS ALSO ON THEIR WEBSITE and the address is 300 Woodbury Rd, Unit 2, Woodbury NY. There is a reason why this company is not in the BBB. There is a reason why their Alright store at 998 Old Ct. Rd Plainview NY was closed down. Sonsi/Alight is running a SCAM!!!!

I made the mistake of ordering from this company three times and hoping they'd get it right. The only reason is that I was looking for summer dresses in winter and they are one of the only companies that carries summer clothing year round in plus sizes. So, I hoped the mess ups were a fluke. Not so. The quality of the clothing is so bad that the tattoo I have on my hip can be clearly seen through the flimsy thin fabric, even with the flimsy thin liner of the dress. All three times, I had to deal with customer support to get the order correct, since they are often out of stock on items that are marked "in stock" and apparently do not know how to properly do e-commerce. Their customer service is rude and dismissive. I do not expect much in the way of quality when it comes to clothing purchased online. I don't expect a dress to last for years, but Alight's clothing doesn't hold up for more than a handful of wearings before they are threadbare and seams are coming open. I will never make the mistake of giving this company my money again. Some better choices are: Eshakti (fantastic customer service, lots of promotional discounts, good clothing) SimplyBe (they carry some nice designer brands)