alightReviews of alight.com

Website is horrible -- can't even get a page to load so I can sign in. iOS app is horrible. It's nearly impossible to get quarterly reports. I need to roll everything into another 401k. I can't even.

Horrible service. Slow to pickup, call backs way past when promised (e.g., promise a call back in 30, get one hours later), answers to questions vague, processing times stupidly long (e.g., 30+ days to process a transaction).

1. Submitted all information required for a claim online, claim came back denied because "wrong information." 2. Re-submitted with newly requested information online, claim denied because "wrong information." 3. Re-submitted with newly requested information online (which was same as first submission but I provided even more evidence), claim denied because "wrong information." 4. Called them, got someone on the phone who took 10 minutes to review the claim submission and informed me they would submit a ticket to get my first submission approved, since that one had all the necessary information. 5. ???

Needed to change direct deposit information. Account was locked. It took 2 weeks to receive a pin to change DD info and new mailing address. Once all changed request 2 checks that were delayed be sent. Spoke to multiple customer service reps. Each making up a different story as to why it takes so long to send checks. 3 day internal process. Several days to contact bank and believe it or not 7-10 days in the mail Asked to have them over nighted. Get this the bafoons said I had to have a personal UPS account. Naturally I told them that was ridiculous. So, I was told that one check was sent 1/18/23. After numerous follow ups on 1/26/23 I was told they were sent to the wrong address because the bank didn't update there address. I called Alight corporate offices and the gave me the same run around. The management of this company ( and I use company lightly) is worthless and has no idea what goes on. Singularly the worst in the universe. Less than 0 stars.

Alight manages benefits enrollment etc at my former employer. Their website is extremely poorly designed: 1) different parts of their website required separate logins; 2) with accurate credentials, I was able to create web login on a part of their website and wasn't able to create a web login on the other part; 3) their developer have designed very stupid rules for the FSA part of the website, such as requiring alphanumeric-only file names (can't have "-" if you were to use dates in the file names), each file is limited to 5MB in size etc. On top of that, their reps use some really archaic VOIP technology - if you have the "pleasure" of speaking to their reps (who appear to be offshore based), you can only hear their voices 60% of the time and there is a one-sec latency in voice communications - as a result, reps always talk over you... Furthermore, their website site only works 50% of the time; the other 50% of the time, it'll say that your account is being updated and you can't get any information... I can go on and on about how poor their website is put together and how poor their telephone technology is...

They managed my previous employer's 401k, and I knew it was subpar for years. The website has always been dated and lacks the basic security features of most financial institutions, like two-factor authentication. Doing a rollover can only be handled by completing a PDF form and emailing them. No easy option to talk on the phone. They push everything to email, which is not the most secure way to handle moving large amounts of money. They hold on to your money for nearly a month before they will cut a check. Very slow process. I am already at over 21 days and they say it will take another 10 before the check ever makes it to the IRA rollover account. No reason it should take a month to do a transaction like this. I've done rollovers with others and 10 days to two weeks is considered a slow process. A month is ridiculous.

I tried to not tap a star but it made me. This company is awful. The agent put my husband on hold 5 times. She didn’t even know her home number. I can’t believe she passed the licensing test.

They manage my former employer's pension program for retirees. In a word "Useless". I can't get a simple thing like my address fixed with Disbursement Agent, (which I'm "not allowed" to contact).