Michelle V.
Go Ask Alice - maybe she'll give you the answer that I never got - Disappointed!
I had a subscription with Alice Mushrooms for about three months for two products. Out of the three orders that I've received, only one (the most current) has been fulfilled completely. When I inquired about the missing items, the company representative was quick to respond to my inquiry, but I never received the missing items that I paid for. The order I received a few days ago was completely fulfilled. I inquired of the company again about either receiving the missing items that I paid for, or getting a refund. To date, there has been no reply - when normally there was a follow-up reply the very next business day. The one star is because the product is actually very good - taste, texture, and effectiveness. The "growing pains" that they are experiencing as a new company are what resulted in my decision to continue purchasing from this company. It appears that the "growing pains" subsided enough that are now able to supply various locations in California. I wish my missing items could have been replaced or at least the money that I spent for said items was refunded. Alice Mushroom's customer service is not trustworthy, and I am left a very unsatisfied customer.
Response from alicemushrooms.comOct 23, 2025
Hi Michelle! I am so incredibly sorry for this issue receiving your full order — this is not at all the experience we want for our customers. While I know it is a year late (we just claimed our Trustpilot page to begin responding to reviews), I would still love to make this right for you! I would love to refund you or send you a brand new order (at no cost, of course!), so I'll send you a separate email to discuss this shortly. Appreciate you!