Sobia K.
Umrah trip 9/10
Mecca trip was 10/10. Amazing hotel, very convenient and close to haram. Everything was in walking distance. Loved it Madina hotel was average. Service was ok, room was very tiny for 4 ppl. No room for luggage. Bathroom was very small. Overall liked it. Turkey trip was 6/10. Hotel was worst part very bad service. None of the staff speak English. Room was terrible and bathroom as well. Bathroom shower door was broken so water was leaking out of the shower. Breakfast was terrible as well. Transportation services over all trip was great. Well planned and on time. Our travel agent Ahmed was amazing and helped us out thru out the trip and he was in-touched with us start trip to end our trip.
Response from Alhuda ToursAug 14, 2024
Dear Sobia, Thank you for sharing your experience with us. We’re pleased to hear that your Mecca trip was enjoyable and that you found the hotel’s location convenient. We’re also glad that our transportation services were well-organized and that Ahmed was able to assist you throughout your journey. However, we’re sorry to hear that the accommodations in Madina and Turkey didn’t meet your expectations. Your feedback is important to us, and we will be reviewing these issues with our partners to ensure improvements are made. We appreciate your trust in Alhuda Tours and hope to have the opportunity to provide you with an even better experience in the future. Best regards, Alhuda Tours Team