Carla L.
This company deserves a zero-star…
This company deserves a zero-star rating. My daughter independently ordered two prom dresses—one was advertised as "ready to ship," while the other was supposed to be custom-sized. Unfortunately, both dresses were shipped together six weeks after the initial order was placed. The ready-to-ship dress turned out to be too small, but we could have easily exchanged it if it had been dispatched as promised on the website. Trying to get assistance was a frustrating experience; the only way to contact customer support was via email, and we encountered significant delays in receiving responses. After several attempts, we finally received an email indicating they would accept the return. However, they later informed us that the return was not valid because it was received too late according to their policy—a delay caused entirely by their slow communication. While the quality of the dresses was acceptable, it was far from what was depicted in the promotional images. Based on this experience, I strongly recommend looking elsewhere for prom dresses.