AlglistReviews of alglist.com

Seems to be a pattern of custom made dresses never be updated and people having to find last minute replacements… they refuse to refund my mistake dress that still didn’t fit and so I’m now paying $700 I don’t have due to them. Someone really needs to get ahold of this deception company

Do not trust Alglist. Their website explicitly states dresses are made within 4 to 5 weeks. I waited 7 to 8 weeks, paid for express shipping, and got completely ignored. Two weeks before my event, I proactively reached out to ask about the production status, whether it was completed, and where it was. They gave me absolutely no answers and left me completely in the dark. Then, the literal day before my event, they finally emailed to say they didn’t even have the dress. They hid their failure until it was too late, abandoning me at the last minute. I had to scramble and spend an extra $300 out of pocket on an emergency replacement. They refunded the original order but refuse to take accountability for the financial mess they caused. They are dishonest, unreliable, and unprofessional.

Dresses are poorly made. They don’t look like the pictures on the website. Don’t order a dress from them. If you need to return it unworn because it does not meet the standards or is as pictured..you have to pay for shipping. They wouldn’t accept the return and said they wanted an additional $25 for them to send it back. So they beat us for almost $800.

My experience with Alglist has been nothing but stressful and disappointing from start to finish. On March 8, my daughter had an appointment to try on dresses she had carefully selected online. The main dress she loved wasn’t even available when we got there. Instead, they brought out completely different options that she hated, and she left feeling upset and not confident at all. To make matters worse, the associate insisted they had her dress—but only in an extra large—and tried to pressure her into squeezing into a size that clearly wasn’t hers. On top of that, they initially refused to refund my $50 deposit, claiming it only applies to dresses chosen in-store—yet they didn’t even provide the dress she came in for. I had to go out of my way to request a credit online, which they didn’t issue until March 16. I ended up ordering the dress online anyway because it’s what my daughter really wanted. Leading up to prom (May 2), communication was poor, and I was constantly worried the dress wouldn’t arrive on time. Thankfully it did—but the problems didn’t stop there. The day of prom, when my daughter put the dress on, there were wires sticking out of the back, poking her and making her uncomfortable. For a $500 dress, that is completely unacceptable. There should be no quality issues like that, especially for such an important event. When I reached out for support or a possible refund, they responded saying they reviewed my request and would not be assisting me. No accountability, no solution—just dismissal. Overall, this was a horrible experience. Between the poor in-store service, lack of communication, and defective product, I would never shop here again. I would strongly advise others to look elsewhere.

⭐️ 1 Star We ordered a **made-to-order prom dress (Vespera) in March**, and weeks later we still had **no update, no shipping date, and no communication at all**. What’s most concerning is that **they never reached out to us**. If I had not gone out of my way to track down an email address and follow up myself, we would still be completely in the dark. There is **no phone number to contact them**, which makes this even more frustrating. With prom right around the corner, we were eventually told there is a delay with **no confirmed completion date**. This is completely unacceptable for a time-sensitive order. This situation has been incredibly stressful—my granddaughter is now **nervous, upset, and in tears**, worried about whether she will have a dress in time for her **senior prom**, which is such an important milestone. Now we are forced to find a last-minute replacement. Buyers beware: do NOT rely on this company for important events unless the item is already in stock and ready to ship. We are currently seeking resolution and will update this review based on how this is handled.

I’m extremely disappointed with my experience with this company. First, I paid $25 for shipping to receive the dress. When it arrived, it was too small, so I had to pay another $25 just to return it for an exchange. Then, I was charged an additional $25 shipping fee again for the replacement dress … only for the new dress to fit exactly the same as the first one. To make matters worse, there was no size tag on the replacement dress to even confirm the sizing. I explained the situation to customer service, but they would not offer to cover the return shipping or provide a refund. At this point, if I wanted to send it back again and receive another replacement, it would cost me an additional $50 out of pocket. Overall, I’ve spent more money on shipping and returns than expected, with no real resolution from the company. Very frustrating experience and disappointing customer service. Wouldn’t recommend if you’re unsure with sizing.

I purchased the dress and the chains came wrapped in plastic. I saw one of the chains had metal wire sticking out of the plastic and something told me to take a picture of it before I opened it so that they wouldn’t try to blame me for it, but I decided against it because I thought I was maybe overthinking. When I opened it up, it was indeed broken so I contacted Alglist asking for a replacement chain to be sent out to me -not a new address not a refund- a new chain. and when I got a response, they basically blamed me and said that I ripped it open instead of cutting it open like the instructions say. However, I told them I did cut it open, and that I was regretting not taking a picture beforehand because I assumed that they would try to blame me and couldn’t believe that they were trying to accuse me of breaking something when I paid $200 for a dress. They then proceeded to apologize for blaming me and then told me that they could fix it if I paid to have it shipped over there and then paid to have it shipped back.

My daughter purchased her prom dress online and they estimated delivery would be six weeks from the date of purchase. Her prom is this Saturday and we have no dress. There is no phone number for this company. We have to communicate via email. Finally received a response back and they said the dress would not be ready until mid May! Good thing we purchased a backup dress otherwise my daughter would have no dress for prom. However, the dress that she purchased from this site was the dress she really really wanted to make her night memorable. It is heartbreaking as a mother to see your daughter, unhappy. Also, since purchasing from this company, my credit card has had fraudulent charges.I had to cancel my card and dispute charges that were made. This whole experience has been stressful