customer
It was not a good experience at all
It was not a good experience at all. They play with words to get the package confirmed, and later they claim certain things were never mentioned in the itinerary. I clearly explained multiple times who would be traveling, how I wanted the wheelchair /rooms/beds/seats arranged, and what I expected from the trip—and I paid for it. Things I asked paid extra for did not matched and what was promised. They pretend to follow up, but eventually they just say, “This is what they mentioned,” regardless of what you actually asked and paid for. Once the payment is done, you’re the one who has to keep following up. Also, “visa on arrival” is not as simple as they make it sound. I would highly recommend getting every detail in writing step by step before making any payment. Otherwise, when problems arise, they will simply ask, “Do you have it in writing?” The things not coming as you asked get you so frustrated and you loose it because of there inconsiderate behavior.