Alexa KelleyReviews of alexakelley.com

If i could give negative stars, i would. I placed an order back in January for a GIFT of two rings. I have received one, 2 MONTHS LATER and that is after emailing time and time again as well as contacting the better business bureau on this company. I was sent a “shipping label” email (completely fake) only for now 2 MORE MONTHS to go by and still no ring. 4 months in total I’ve been dealing with this HORRID company. They are a scam and until i get what I PAID FOR, i will blast this as far as i can get it. DO NOT GET SCAMMED BY THEM. DO NOT ORDER

I found a ring that I LOVED and my boyfriend ordered it on (2/4) for Valentine’s Day. We reached out multiple times, since it says 3-5 day shipping and we keep getting automated responses. They sent a tracking number on 2/29 but it’s been a month and USPS is still awaiting item. They ignore dms on social media and any emails sent. This place is a scam.

Don’t even deserve 1 star. DO NOT ORDER FROM THIS SCAM COMPANY. THEY TAKE YOUR MONEY AND HAVE AUTOMATED BOT RESPONSES. They then create a shipping label thinking you’re getting it soon. HAHA you’re not. It’s just a label being created to receive a tracking number. 3 months later and it’s still just a shipping label. I’ve emailed countless times for a refund. But now i’ll just go to my bank to dispute the charge from these clowns. Waste of time and a valentines gift you morons.

My wife found a ring she loved on this site and I was happy to order it for her. I placed the order on 2/12. On Monday, 2/26, I emailed asking for an update. On Tuesday, 2/27, the company responded that there is a high order volume, and the order would be shipped early the following week. On 3/1, I received an email that the "order was on the way." This seems to have meant that a shipping label was created. The tracking link continued to show no action. On 3/8, I reached back out to ask for an update. That same day, they responded that I should wait 24-48 business hours (I didn't know business hours were a thing) for the tracking link to update. I emailed again on 3/12, 3/16, and today, 3/18. I don't really mind if things take time, they just need to be realistic with their estimated shipping times. I will be happy to share the order number with someone from the company.

This company doesn’t even deserve one star! They’re frauds who take your money and respond via email with lies about shipping yet you do NOT receive your product! I ordered back in December 2023 and nothing and now there is zero response when I send an email. So disgusting! I hope they go bankrupt and lose everything they have!

Do Not Order!! I have placed an order in January, and I have yet to receive my order. I have emailed multiple times requesting a status update or to providing me a refund. They just said shipment is taking time due to increased orders, and they can't give a refund. Now, they are not responding to my emails. Please do not order from this company. They will take your money and not send your order. This is unacceptable, and I'll be finding ways to expose this company.

DO NOT ORDER, I gave them the benefit of doubt after reading the bad reviews because I was in love with the ring designs. I ordered in November, it is now February and still has not shipped. I have reached out to their customer service and only get back the generic automated response saying it will be processed and shipped this week…3 weeks in a row. So disappointed after waiting so long. I understood if there was an influx of orders up until Christmas but at this point it is just ridiculous.

I found a ring that I fell in love with for my wedding band and ordered in June of 2023 and have yet to receive it. I have received updates but at some point something has to change. I get it they are a small business and things happen but waiting 8 months for a ring thats crazy. Thank goodness it wasn’t for my wedding otherwise I would have been screwed. I just hope to receive it sooner than later.