Matt
DONT FALL FOR IT
Would give zero stars if possilbe. Please do yourself a favor and order jewelry from LITERALLY anywhere else. Ordered a ring for my girlfriend. I needed to exchange it for a different size. After fighting with their horrible excuse for customer service...they agreed to let me do an exchange. Its been over two months and still no product has come in. Asked for a refund and not a gift card...crickets,,once again they choose not to reply or help. Ive been fighting with these clowns for 4 months. Absolutely horrible experience
Response from Alexa KelleyJun 6, 2024
Hello, thanks for connecting with us. Our sincerest apologies for your overall experience shopping with us and the confusion surrounding the return process and shipping timelines for the exchanged item. We see that our Customer Support Team reauthorized your return eligibility upon confirmation that the ring was not worn with its tags still attached and a gift card was issued at your request. That said, we see that the gift card was used to place the second order for our preorder Ayla Ring. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Ayla Ring is a preorder item and will be shipping later above the Add to Bag button. We see our team was in contact with you explaining that the item was a preorder and proceeded to cancel the order on 5/03/24 at your request and issued a refund to the payment methods used to place the order. In this case, since you used a gift card and PayPal to place this order, the refund was credited back to both the gift card and PayPal accounts in their respective original amounts. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.