Alexa KelleyReviews of alexakelley.com

I ordered over a month ago and never received a confirmation email from them, tracking number nor my earrings. Even then they didn't have an issue charging my account and taking my money. I emailed their customer service, they never replied. I had to dispute this charge directly with my bank. Avoid yourself the headache, read the other reviews. I'll only buy from reputable and honest companies from now on. :)

Not even worth one star. No communication Ordered 2 months ago and still no order What a scam

If I could rate 0 stars, I would. I placed an order for 2 rings on May 4th. It is now July 1st and I still have no merchandise. They conveniently have no customer service number, and their customer inquiry form barely gets you an answer or resolution. My order supposedly was dropped off to a carrier for drop off to USPS on May 17th and the tracking hasn’t moved since. The few times it seems an actual person responded, I was told a complimentary pair of studs would be added to my order for the inconvenience, and I have received not my original order, nor the comped item. They blame it on shipping delays and a website crash and at this point I’m sick of it. I tried disputing with my bank and they issued a temporary credit which would be taken back if there’s no resolution from the merchant. This company is an absolute waste of time and money. Had I known to read the reviews beforehand, I could’ve saved about $130.00

I’ve been waiting for my order for a month a a half. No real communication from the company besides the automated email. I want to go file some kind of legal action about this company. Never in my life I have experienced something like this!!!!! Do not buy from this company!

Unfortunately my review is no different from all the others. I ordered on May 16th and still have not received even a shipping confirmation or time frame. Just like everyone else I got the same email about shipping times and delay and the the “good news your order is being prepared for shipment” and nothing. I have filed a claim with BBB as well so we will see but my guess is I’m just SOL. PLEASE DO NOT BUY FROM THIS COMPANY. Update: still no response from the company they made a fake label to make it seem like they shipped it but all they did was create a shipping label and nothing else. BBB is investigating. DO NOT I repeat DO NOT BUY FROM THIS COMPANY!! SCAM SCAM SCAM

ZERO STARS! Absolutely DO NOT RECOMMEND ORDERING HERE. Placed an order since april and have reached out but nonexistent customer service. Responded with a generic response. Its been 2 months and international orders wouldve been delivered. WORST EXPERIENCE EVER. Horrible. Dont buy from here.

No order confirmation, no way to sign in to even get an order number, weeks waiting for a response to my email. Basically this is a scam, and based on the other reviews here, I doubt I’ll ever get my rings. Time to file a fraud alert.

Wish I could give them zero stars. Such a scam of a company DO NOT ORDER FROM THEM. Placed my order on May 13th and it’s now June 7th and I just got “tracking info” a week ago after emailing them multiple times that I haven’t gotten any updates. They kept giving generic responses saying processing is taking longer than usual due to high order volume. Which I normally would understand but they were still not giving me a timeframe and beating around the bush. I commented on their Instagram saying I was still waiting on my order. They ignored it and deleted it. Then I email again same response. Allow more time. Then got the shipment confirmation but now it’s been over a week and usps has still not received the package. I commented again on the Instagram Wednesday saying “are u just never sending people their items” they immediately responded through dm and said they would reach out to their department and get it looked into. That evening my comment was deleted from their post. I then got an email the following day (Thursday) saying were sorry for the wait but good news ur order is being prepped for shipment today! It’s now Friday and usps is still not updated saying the package was received. I doubt I’ll ever get my order. And with the looks of these other reviews, if I did get anything it would be missing items. I’m gonna wait til Monday. If I still see no movement I’m calling my credit card company and reporting it as fraud. REALLY disappointed in this company and how they’re customer service is handling these issues. It’s a shame that I only went to their page because an influencer posted their jewelry. They’re probably the only ones who actually get things so they can promote this scam of a company. If you’re considering buying their products I mean it when I say please do not and keep ur money.