Alexa KelleyReviews of alexakelley.com

Bought a ring; didn’t end up loving it so I requested a return via their email and they sent me a return label. I return the item and never receive a refund. I emailed them multiple times with no response except for one email from them saying they are having technical difficulties and responses from them will be delayed. This was back in May of this year. It is now almost September and still have not received a response. This place is either a huge scam or has the WORST customer service in the planet.

Well I guess I should have checked here before purchasing from Alexa Kelley. Spent quite a bit back in June and then got a shipping notice in August but now USPS says the shipping number has expired. Guess I’ll be disputing the charge with my bank. Super disappointed as the jewelry looked pretty.

I ordered almost one month ago, it was $175 I sent and email to the email address they display on their web site, then I’m started trying in their social media and they told me I had to fill the social media form, I did…and guess what excuses. they told me I’m going to receive an answer no longer than 2 days, I’m no getting any answer. I recommend you if you have the same case do a dispute with your bank and do a report here reportfraud.ftc.gov/ also report their social media, because after knowing they are supposed to having problems and delays they keep promoting their brand, taking money, and deleting all comments. Totally a scammer!!!

Made my purchase on 10 August, followed up via email yesterday and yet to receive a response. Genuinely worried I have been scammed here after reading the reviews @alexakelley please respond

I am really disappointed and upset with this company. I tried multiple times to reach out to them to cancel my order. I order five rings, received four, and it says that the other ring is not even shipped yet. I returned four rings, did not receive my refund yet. I am still waiting. Please avoid this company at all costs. They are a scam! I am also considering legal action with this company. Very very very poor experience. If the representatives from Alexa Kelley see this, I want my money back.

I ordered 2 items in March 2024. Emails were changed twice from their end, until I asked when my package would arrive then they stopped answering . It's August and still nothing. I asked for a refund and nope. I made a dispute with my bank and alexakelly lied and said they sent the package. I commented on their Instagram photo, and they removed it.

Wow. I guess this is the ONLY forum I will be able to get an alexa Kelley customer service agent to help. I ordered a ring June 11. Never came. I reached half a dozen times to them and NOTHING. I asked for a refund and still nothing just some automated response every time I emailed. Tried to go through their social media to comment and just like these other messages they deleted my comments. I’m dumbfounded by this company. All I want is my money back they have stolen.

Alexa Kelley is actively promoting 20% off their products on Instagram and deleting all their comments from their page. Why? Because everyone is having a similar experience. I have yet to receive my order from May 26th and I have not received any responses to my emails. A shipping label was created on June 24th but USPS has not received the items . I placed an order for $332. This is so disappointing and their responses below to other client feedbacks are a complete joke. This company is a scam. I hope future buyers see these reviews.