Alexa KelleyReviews of alexakelley.com

Zero stars if I could. Ordered in June, was told would ship September, haven’t received yet and it’s November. Every time I email customer support they say there is a delay in response that can take 1-2 business days. It has been 5 months with no reply. Very disappointed as I loved their product.

ZERO STARS!!!! I ordered a ring on MAY 27th and have send MULTIPLE emails to get an update on my order. I always receive and automatic response with ZERO help. My order has still not been shipped. I am disputing the charge on my credit card. Please do not order from here - they are scamming people. Absolutely ridiculous!

An update from almost two months from my previous post: again ZERO stars if I could. I disputed the charge and they told my credit card company suddenly that they had shipped the order. It finally showed up after months of me asking where it was and it was only 3 of the 6 items I ordered. I sent a customer service message the next day (August 14th) asking for the other half of the jewelry and no one has even responded to me about it, let alone it being shipped/delivered. Do NOT order from this company. You will be out $$$ and likely never receive it or have anyone get back to you from their CS team.

I’ll never order here again. I ordered 9/3. After a week it still had not shipped so I reached out via email and took weeks to even get a response. Then another week. Told me they’d have an update for me within 1 business day. It has now been a month since I ordered and it hasn’t even shipped. I’ll be disputing this with my bank asap if I don’t have a response by eod today.

This company might have the worst customer service I have ever worked with. Their automated messages are misleading (1-2 day responses) and their site FAQs are absolutely false. I made my order 6 weeks ago, said it was shipping on 9/5 and I waited two weeks for an update before reaching out. Their support team didn’t respond for days-week on end where I had to blast their social media to get some attention (THEY DELETE ALL NEGATIVE COMMENTS AND REVIEWS). They said the order was finally picked up by USPS 9/18 and it is now 9/27 still with no tracking update, no rings in hand and no responses this whole week. Absolutely trash company I don’t even want the rings anymore. Told them I would be disputing the charge by Monday.

This company is a big SCAM!!! I placed an order back in May, never received it and it’s impossible to get in touch with anyone!!!!

I placed my order on 7/27/24, sent multiple emails in August asking for an update without any response. Magically, 2 automatic emails were sent 8/23/24 that my order was being prepared, then shipped. Per the provided tracking, this still hasn’t even been picked up by a courier. I had to submit a dispute on the charge. It’s interesting the posts here they choose to reply on and their language, such as “they take these matters seriously.” Clearly, you don’t. Based on all the reviews here, it’s evident this “company” is a scam. Don’t buy from them.

Ordered 3 rings on May 20th, 5 months have gone by and I still don't have the rings. They keep lying and saying they are shipping them but this is the biggest scam. Worst customer service ever - do not buy from here