Alexa KelleyReviews of alexakelley.com

SAVE YOUR MONEY!! I ordered a necklace from them spent extra for fast shipping which still didn’t come in time finally got the necklace wore it only ONE TIME now it is completely loosing color looks like something I spent $5.00 on Vs a hundred and something I’ve only had it 6 days from the day it was delivered and it’s faded seriously? Looks extremely fake and faded.. Never ever again! And BTW their customer service is trash!

This place is a total scam. I placed an order 10 days ago, still no shipping information. I emailed support about cancelling, to which I received no response. I get a DM on instagram from the Alexa Kelley account saying there there is a 2-4 business day processing time (I am past that point). Then they send an FAQ guide saying there are no returns/refunds, just store credit. Huge disappointment and waste of time. I suggest giving your support to an etsy shop over this.

Purchased the Jules curb chain necklace for a Christmas gift and the gold is already fading. How embarrassing! The description said they necklace was 18K gold filled?! I feel totally scammed out of my money. I could've purchased a gold necklace from Claire's and gotten better quality. Wish I would've seen these other reviews before making my purchase.

Horrible!!! Save your money. I purchased 2, not 1 but two necklaces. Because I loved the way they looked. First day I wore it, the stone fell on BOTH necklaces. I’m still waiting to hear back from them. I haven’t worn the jewelry no more that 2 days and the stones are falling?!?! Super bad quality and their customer service is the WORST!!!!! Should they continue with this cheap expensive material and horrible customer service, their sales are going to go down!!! I had planned to order more jewelry from them. After this experience, never will I spend my money on them!!!!

Ordered December 7, as a Christmas present. Still no shipping information. Contacted them, 9 days later. Their response was 2-4 business days for processing. In addition, a covid excuse. I've done my shopping entirely online with no other issues. Reached out twice more with no response.

Bought the Juliette ring - Took off my jewelry to shower and cared for it very well. Within the first 32 days, I noticed a stone had fallen out. I contacted the company and they said because it was outside of their 30 days policy they refused to fix it :) do. not. buy.

I ordered the Saint Christopher necklace on 8/26 and it was delivered on 9/1 while I was out of town. I opened the package on 9/7 and was VERY disappointed with the quality. For $90, the pendant is tiny and feels like plastic. I emailed them the same day asking how to begin the return process. They waited 4 days to respond and said the item was not eligible for return because it had been more than 7 days. A 7 day return policy is unheard of, especially in the current environment. I replied that I was upset and wanted to speak with someone. Their next reply was that I used the Welcome15 discount code, which makes the purchase ineligible for a return at all. NO WHERE when purchasing does it notify you of this. It seems they are making excuses to not accept the return. Needless to say, I highly discourage you from purchasing from Alexa Kelley Jewelry.