Alexa KelleyReviews of alexakelley.com

Took 2 months to get the ring, after saying in stocks will ship immediately. I had to send two emails to even get them to ship it. Promptly lost a stone after less than 10 times wearing it.

Placed an order over a week ago and still no shipping notification. No response from customer service. Reached out to them again today.

Shipping and service/response is total trash - go somewhere else!

Absolutely terrible customer service and product quality. Paid for extra quick (overnight) shipping time for an event I had coming up. Pieces that I ordered showed up a week after the expected delivery date, customer service said that there was a”high volume” of orders and it was acceptable timeframe. Offered me $10 off my next order. There was no apology what so ever about the terrible quality of the items as well as the lack of concern about my experience. Just overall a company with very glamorous advertising and a product that is not where near what’s advertised. Extremely disappointed that I overpaid so much for Walmart quality jewelry.

Product did not look like the pictures. Stones hazy and not shiny. Not free returns. Do not waste your money on this low quality.

No-refund policy means you're stuck with the terrible quality jewelry that they have. And if you get stuck with a gift card, you're out of luck because they're sold out of most of the items they purport to sell (and have been for months). SCAM

I saw this ring on instagram and told my fiance how much I loved it. He bought it for me as a surprise. Within a couple weeks stones started falling out. After the 4th stone fell out we contacted customer service for help. We had to follow up multiple times before we even got a response. After we did, they said since it was past 60 days there was nothing they could do. I got the ring about 70 days ago. I commented on their instagram page to get some help and warn other shoppers. They DELETED my comments and still did not respond or contact me directly. RUN RUN RUN. Do not spend your money here.

Ive owned a necklace that Ive worn maybe 4 times since owning it and the stones have fallen out. I asked they repair, and even offered to pay for it and they said no. It also took them over two months and about 10 emails for me to finally get a response that they would not repair it and referred me to their 30 day repair policy. So....you couldn't have told me that the first time I emailed. Now I found these reviews and no longer feel alone in my frustration. STAY AWAY