Alexa KelleyReviews of alexakelley.com

Response from Alexa KelleyNov 12, 2023

Hi Nana, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted at checkout, we sincerely apologize for the continuous delay of your order. Please know, your feedback is important to us and will be shared with our team as this is not the standard to expect in the future. That said, we do see your shipment has since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyNov 12, 2023

Hello Jen, thanks for connecting with us. Our sincerest apologies for the delay in receiving your order and that our Customer Support Team was unable to provide an update during the time of your inquiry. We can certainly understand your disappointment here as this is not the standard to expect from us in the future. We do see your shipment has since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyAug 17, 2023

Hi Lourdes, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted at checkout, we sincerely apologize for the delay of your order. Our Fourth of July sale brought in a high volume of orders, resulting in extended processing times. We can understand the frustration as this is absolutely not the standard to expect in the future. That said, we do see you've been in touch with our Customer Support Team and they have sent you the tracking information which shows the items were delivered on 8/11. Should you have any other questions, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.

Response from Alexa KelleyAug 17, 2023

Hi Teghan, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Analysa Ring will be shipping later above the Add to Bag button. The 3-5 day timeline you are referencing is the transit time for the shipping carrier options shown at checkout. This is only an estimated transit time once the item has shipped for that specific shipping carrier and shipping option. That said, we do see you've been in touch with our Customer Support Team and should you have any further questions or concerns regarding the status of your order, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.

Response from Alexa KelleyAug 17, 2023

Hi Kelly, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Please note, the 3-5 day timeline you are referencing is the transit time for the shipping carrier options shown at checkout. This is only an estimated transit time once the item has shipped for that specific shipping carrier and shipping option. That said, we do see you've been in touch with our Customer Support Team and they have sent you the tracking information which shows the items had an attempted delivery on 8/16 but are "being held at the USPS at the customer's request" per the tracking information. Should you have any other questions, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.

Response from Alexa KelleyJul 13, 2023

Hi Allyson, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted at checkout, we sincerely apologize for the delay of your order. Our Fourth of July sale brought in a high volume of orders, resulting in extended processing times. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers.

Response from Alexa KelleyJul 6, 2023

Hi Raven, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our processing and shipping timelines noted at checkout and our FAQ page, we sincerely apologize for the delay of your order. As noted on our FAQ page, orders may experience extended processing times during major sales due to high order volume. Since your order placed on 7/24/23 during our Fourth of July Sale, we kindly ask that you please allow for additional time due to the high order volume we're currently experiencing. That said, this is certainly not the standard to expect, and your feedback will be shared with our team. We recommend checking your junk/spam folder, as sometimes our emails might end up there instead. We will also be sure to pass your feedback along to our Customer Support Team to follow up with you as well.

Response from Alexa KelleyJul 4, 2023

Hi Constance, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted at checkout, we sincerely apologize for the delay of your order. Our Memorial Day sale brought in a high volume of orders, resulting in extended processing times. We can understand the frustration as this is absolutely not the standard to expect in the future. That said, we do see you've been in touch with our Customer Support Team and they have sent you the tracking information which shows the items were delivered on 7/3. Should you have any other questions, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.