Alexa KelleyReviews of alexakelley.com

Response from Alexa KelleyJan 10, 2024

Hi there, thank you for reaching out. We’re so sorry for the delay in dispatching your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers. We do see that both of your shipments have since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyJan 10, 2024

Hi, thank you for reaching out and sharing your feedback with us. It's always our number one priority to create seamless online shopping experiences for our customers and we sincerely apologize that your package was delayed during transit by the shipping carrier. Please note, the tracking details Whittier, CA, US as in Whittier, California, not Canada. We can understand the frustration as this is absolutely not the standard to expect in the future. That said, we do see our team was in contact with you and your shipment has since been delivered. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.

Response from Alexa KelleyJan 10, 2024

Hi, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Ayla Ring will be shipping later above the Add to Bag button. That said, we do see our team was in contact with you on Dec 5, Dec 12, and Jan 10 providing status updates and your order’s ready to ship items have since been delivered, with the pre-order items currently being prepared for shipment this week. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyJan 10, 2024

Hi, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Ayla Ring will be shipping later above the Add to Bag button. That said, we do see our team sent an email updating you on the shipping timeline on Dec 5 as well as email correspondence on Dec 8 and Jan 2 reiterating that the item was a pre-order with a later shipping date. Please be sure to check your spam and/or junk folders. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyJan 10, 2024

Hello, we appreciate you taking the time to share your experience with us. While we always aim to be as transparent as possible with our shipping timelines noted on our website’s FAQ page, we sincerely apologize for the extended processing time surrounding our BFCM sale and the Thanksgiving holiday weekend. Please know, your feedback is important to us and will be shared with our team as this is not the standard to expect in the future. That said, we do see our team was in contact with you letting you know that your order was processing and would be shipping soon. However, please note, once a customer has initiated a payment dispute with their bank, we are unable to proceed with shipping the order. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyNov 12, 2023

Hi Keylin, thank you for reaching out to us and we're sorry to hear you haven't received your order. We can absolutely understand your disappointment. Please know your feedback will be shared with the appropriate teams as this is certainly not the standard to expect in the future. That said, our Customer Support Team has sent a new order your way and tracking will be provided to you once it's left our facilities. Should you have any other questions or concerns, please feel free to follow up in your email thread, and our team can continue to help there.

Response from Alexa KelleyNov 12, 2023

Hi Mayra, thank you for taking the time to connect with us and we're sorry to hear about your overall experience shopping with us. We always aim to be as transparent as possible with our shipping timelines (which do not include processing timelines) noted on our website's FAQ page, and unfortunately experienced unexpected delays in dispatching your orders. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers. We do see that both of your shipments have since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.

Response from Alexa KelleyNov 12, 2023

Hi there, thank you for reaching out, and we’re so sorry for the delay in dispatching your order. We completely understand the disappointment. While we always aim to be as proactive as possible with any changes to your order, unfortunately, we did experience some unforeseen delays with yours. Please know, this is not the standard to expect in the future and we will be sure to share this feedback with the appropriate teams, so we can continue to improve on communicating order delay information with our customers. We do see that your shipment has since been delivered and should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.