Our designs are curated with love and an obsessive attention to detail, with the hope to inspire women with the confidence and self-love they deserve. Life should be full of love and adventure, the last thing you should worry about is changing your jewels for every occasion.
Alexa Kelley (alexakelley.com) has 124 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
alexakelley.com
Website
alexakelley.com
Category
Jewelry & Watches
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Worst customer service experience ever. My bf ordered a ring for me for Christmas that he ordered on Black Friday and took over a month to arrive then one of the jewels fell out and have been waiting for a response from customer service for two weeks. Now the return window has passed because everything moves to slow. I love their pieces but will never shop there again. I know business have growing pains but this is absurd.
Update: we found the email and responded but it’s been almost a week and haven’t heard back. Can this please get resolved?
Response from Alexa KelleyFeb 7, 2024
Hello, thank you for reaching out and we’re very sorry to hear about your ring. We do offer a 60-Warranty and can see our team has responded (on 1/24/24 and 2/1/24) to both of your emails with the information to begin a warranty claim but have not heard back. We always recommend checking your junk, spam, and promotional folders, as sometimes our email replies can sneak in there instead. Please be sure to submit the information and photos as requested and our team will be happy to get the warranty/replacement request started for you.
SG
Stephanie G.
SCAM
SCAM! The company told me 3 different times my order was going to ship. I only received a partial package. They said that the order was in stock and going to ship early last week and here we are over a week later and they stopped responding to the 4 emails, 1 instagram DM and 1 filled out form online.
Response from Alexa KelleyFeb 21, 2024
Thank you for taking the time to share this. Since this third-party review platform is not associated with our website, we’re unable to identify or confirm any of the details provided. That said, our team would love the opportunity to properly look into this for you. We kindly request that you please contact us using our website’s contact form linked below so we can provide you with assistance in a more meaningful way. Thank you!
https://www.alexakelley.com/pages/contact-us
KE
Kerry
SCAM!!!
It's hard to give Alexa and Kelly even one star! I purchased two rings on 11/13/20023, but still nothing! I have reached out via email four times with only automated responses. I am so disappointed and feel ripped off. They had no problem taking my money on 11/14/2023 but won't tell me where my merchandise or money is, and it is now 01/07/2023!! They also erase bad comments on there Instagram feed
Response from Alexa KelleyJan 10, 2024
Hello, thank you for taking the time to connect with us and we're sorry to hear about your overall experience shopping with us. We can certainly understand the frustration, as you've been anticipating the arrival of your order. We took a quick peek and do see that the rings were being prepared for shipment when the order was flagged after you submitted a return request. Our system detects potentially fraudulent behavior, and as the items were not yet in transit or delivered at the time of the return request, it triggered a hold on the shipment. That said, we sincerely apologize for the confusion surrounding your order’s shipping status. If you have any further questions or concerns with the cancellation and refund of your order, feel free to follow up directly in your email thread, and our Customer Support Team can assist.
TM
Taylor M.
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY. I have waited 6 months now for a ring that I paid for and have emailed 4 times with ZERO response by the company. TERRIBLE SERVICE! Do not order!
Response from Alexa KelleyJan 10, 2024
Hello, thanks for reaching out and we're sorry to hear you weren't able to get in touch with our team. We can certainly understand the frustration, as you've been anticipating the arrival of your order. We do see our team sent emails on Aug 29, Sept 13, Nov 16 and earlier today providing updates to your pre-order item. We always recommend checking your junk, spam, and promotional folders, as sometimes our email replies can sneak in there instead. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Ayla Ring will be shipping later above the Add to Bag button. That said, we do see your order’s ready to ship item was previously delivered, with the pre-order item currently being prepared for shipment this week. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be happy to assist you further.
MI
Mike
Avoid this place
Avoid this place. Placed an order over a month ago. Just received 1 of 2 items. I have been trying to contact them regarding my other item for multiple weeks with no response. This business is unbelievable.
Response from Alexa KelleyJan 10, 2024
Hi, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Ayla Ring will be shipping later above the Add to Bag button. That said, we do see our team has been in contact with you providing status updates and your order’s ready to ship items have since been delivered, with the pre-order items currently being prepared for shipment this week. Please note, due to the busy time of year, our Customer Support Team is experiencing a high volume of email requests. To ensure one of our reps can assist you as soon as possible in the future, please note that any additional emails after the initial inquiry result in your message being sent back in the queue each time a new email is sent, resulting in continued delays - especially when sent daily. Should you have any other questions or concerns in the meantime, please don't hesitate to follow up directly in your current email thread.
JE
Jenna
I want to give them a good review but their customer service is so disappointing
This company has really beautiful jewelry and I love the rings I’ve received from
them, however, I am SO disappointed with their customer service and support. I have ordered a total of 4 items from here since September and have only received 2 of them. It is now December. I have reached out 4 separate times to customer service asking for an update on my order status, however, I have only heard back 1 time and it was an automated response with a link to the tracking information for only one product from one of my two orders. I think I’m most disappointed in the lack of accountability from this company. Even looking at the responses from them on this site, it seems as if they still do not feel they’re at fault nor are they doing anything to reconcile with customers who are buying and supporting their small business. It would just be nice to receive an actual, personable, response from someone.
Edit: What’s also disheartening is that the company is flagging my review for containing “harmful or illegal content” when that is nowhere near true. Again, this just goes to show how little this company cares about their customers and their complete lack of accountability.
Response from Alexa KelleyJan 10, 2024
Hello, thank you for taking the time to connect with us and we're sorry to hear about your overall experience shopping with us. We always aim to create a positive experience for our customers and truly apologize that your recent interaction left you feeling this way. To clarify, the review was flagged because the statements made are untrue/misleading, specifically in reference to the items in question, which are pre-order items, and calling into question the integrity of our business as well as accusing us of lacking accountability and not caring for our customers. As a small business, we aim to be as transparent as possible and we do see that our team sent you multiple emails (on Oct 25, Nov 16, and Dec 14) providing updates and apologizing for the manufacturing delays surrounding these pre-order items. Additionally, please keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, both say that the Analysa Ring and Maia Ring will be shipping later above the Add to Bag button. That said, we do see our team has also been in contact with you on Dec 15 and Jan 2 as well, and the ready to ship items from both orders have been delivered. Please know, we always appreciate your honest feedback as it helps us to continue to improve and grow as a brand. If you have any additional questions, our Customer Support Team is always here to chat via email.
UC
unhappy C.
DO NOT BUY
We purchased a few rings on October 1st. Took the company 4 weeks to even get the item shipped. We had to go back and email them 3 times to get an update since it was stuck in "pre approval, waiting for item" for about 3 of those 4 weeks. After we threated to chargeback, they shipped.
Now we are trying to return the item and have not gotten a response. We have tried multiple times to get in touch but have been IGNORED each time. The website DO NOT BUY, AVOID PURCHASES AT ALL COSTS.
LF
LA F.
If it feels sketch- it probably is
UPDATE: 1/11/23
the response below from AK was yet an extension of a duplication of the vague email responses that I received from them. There was NO INDICATION of a delayed shipping date on the earrings when I ordered on Nov 26th because had there been a flag on my ordering indicating so- I would not have ordered them knowing that I wanted these for a Christmas gift. Their response and explanation is too little and too late let alone a lie as there was no indication of late shipment to be expected. Today I was refunded but ONLY after I escalated my case with PayPal to a full-on dispute as well as reported them to the Better Business Bureau. They did not respond to the BBB as I also received notification from BBB that AK had not responded to their inquiry with them. Do not order from them. I found nearly the exact same earrings at Von Maur and for half the price. (And that price was a regular price not a sale price!)
I see I am not alone. Wish I would have checked reviews before placing order for two items. Also learned that if there is not a phone number to contact- do not trust the company. DO NOT ORDER FROM ALEXA KELLEY. I ordered from them two years ago and had no issue. This year it’s been a month since my order and only received one of two items which it took the one item nearly 30 days to receive. Have emailed the company a half dozen times only to get the same blanket email that I see they send to everyone about items not shipped. The last email I sent requesting tracking of final item has gone unanswered for 5 days. This was a Christmas gift, of course, and was one of few items that my daughter asked for and she asked for it specifically from AK. It was Huggies Earrings which as common looking as they are, I’m sure I could have found very similar if not the same item elsewhere at dozens of stores had I looked sooner than three days before Christmas. Another lesson learned- don’t trust empty promises from a shady company too long to the point you can’t fulfill the gift request elsewhere. Listen to your gut instinct.
Alexa Kelley you are a fraud. You should be shut down. I’m glad it’s only $64 for me but I have reported you to PayPal as well as to American Express.
Response from Alexa KelleyJan 10, 2024
Hi, thank you for reaching out and our apologies for any confusion surrounding our shipping timelines. We can certainly understand the frustration, as you've been anticipating the arrival of your order. Keep in mind, although an item is available on our website, it may have a later shipping date. We always recommend taking a peek on the product page where, in this case, says that the Bianca Huggies will be shipping later above the Add to Bag button. That said, we do see our team was in contact with you on Dec 5, Dec 14, Dec 15, Dec 29, and Jan 2 providing status updates and your order’s ready to ship item has since been delivered. We always recommend checking your junk, spam, and promotional folders, as sometimes our email replies can sneak in there instead. Should you have any additional questions or concerns, please don't hesitate to follow up in your current email thread and one of our reps will be able to assist from there.
