Dona D.
The customer service has been great and…
The customer service has been great and I have been receiving my alerts when needed.

Sophisticated noise, smoke and occupancy monitoring for short term rental hosts and hotels.
Alertify (alertify.io) has 31 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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31 approved reviews, newest moderated first
Dona D.
The customer service has been great and I have been receiving my alerts when needed.
Miro C.
There is no phone number and no refund. There is no way to contact anyone by phone. Other reviews must be paid (check how they are written). My experience was quite poor: I paid the highest yearly subscription (220), and they sent the noise monitor to the wrong (non-existent) address. When I asked to send it to the correct address, they asked me to pay for another subscription and they would give me 50% off on a subscription I already paid. They refused a refund and a did not respond to subscription cancellation. Nightmare. *** Take a look at the rude response and you will understand what I have to deal with. Still stays the same: no device, apparently sent to non existent address (no proof of delivery), no service, no support phone number, no refund of any kind. Nightmare continues.
Response from AlertifyJul 25, 2024
Hello Milo, we’re sorry to hear about your experience and appreciate your feedback. I have reviewed your support ticekt and order, and our records show that the device was sent to the exact address you provided and confirmed as delivered by the postal service. Unfortunately, we cannot control the fact that you did not provide a complete or accurate shipping address. We understand that people make mistakes, and I see that our staff offered you a 50% extension on your subscription for a new device, which you declined. We cannot replace hardware at no cost as these devices are expensive. Had the device been returned, we would have happily sent it back to a new address for you. I'd also like to clarify misleading statements on the subscription charge. As our team explained to you, the subscription renewal has been disabled for this order. It always saddens us to have an unhappy customer, and our offer for a new device at a discounted rate still applies should you change your mind. Should you require any assistance, please contact us again at any time.
Bill M.
I chose Alertify because they had all the features I wanted for my short term rental. They provided a one on one discussion and presentation of their product. The bonus came when they went above and beyond in the initial service they provided.
Simona L.
We've been using Alertify for our Airbnb property and it's been a fantastic addition. The immediate notifications help us quickly address any noise or smoke issues, ensuring a peaceful environment for all guests. Since starting with Alertify, guest satisfaction has improved. I highly recommend it to any property owner looking to enhance their guest experience and property management.
Rachel W.
The team reached out to check on us and ensure installing the device went smoothly which it did! Great customer service and we are looking forward to quality product as well.
Li
I operate an Airbnb in Düsseldorf, had some problems with noise complaints and smoking guests. Since installing Alertify, I caught several guests on the spot smoking weed and reduced noise complaints from neighbours.
Sarah V.
Alertify has been a great tool for catching indoor smoking on my property and preventing noise complaints from my neighbors. It also helped me discover the ventilation of my property has a problem, so now I can fix it.