Alchemy Fine HomeReviews of alchemyfinehome.com

Response from Alchemy Fine HomeOct 20, 2023

Hi Kristen, I can only imagine how frustrating this could be. We are striving to always get our inventories accurate however sometimes we're at the mercy of our providers and logistics of manufacturing. I am so sorry for the delays and thankfully the team has been responsive however I know this doesn't always help. We're not perfect but trying to improve our inventories and wait times as well as grow so thank you for your business and patience. We will be reaching out to discuss ways to compensate you for your wait.

Response from Alchemy Fine HomeSep 3, 2023

Hello Jackie, I'm sorry you feel that way. I looked up your order and you were politely referred to our return policy on the towels you purchased which said final sale right on the product page. These are high-quality best selling towels made & shipped from Portugal and are final sale. We always accept back damaged or poor quality products. We wish you well. Best, Alchemy Fine Home

Response from Alchemy Fine HomeAug 29, 2023

We understand your frustration Jeffrey and have been working very closely with you to correct this. Unfortunately our shipping partner lost your order, then found it and lost it again! We agree that's frustrating and have made sure to no longer work wtih this shipping partner any further. We ordred a replacement and have done everything in our power to correct it. Thank you for your pateince while the replacement was sent.

Response from Alchemy Fine HomeAug 29, 2023

Hi Jeremy, we've been working with you very closly to get your order and look forward to hearing from you once they're delivered. Thank you again for your patience and understanding. We appreciate your business and always strive to do better for our customers as we learn from growing-pains and focus on quality control as our company scales. Thank you for your business! Best, Alchemy Fine Home

Response from Alchemy Fine HomeJul 5, 2023

We're so sorry to hear about your experience. We strive to keep our inventory current but sometimes we goof and for that we apologize. We have a 90-95% on time success rate but sometimes we fall short of our goal turn around time and for that we apologize for your experience. We'd love to offer you a gift card as an apology and hope you'll give us another chance in the future. Best, Alchemy Fine Home

Response from Alchemy Fine HomeMay 27, 2023

Hi Robert, Thank you for your reivew. We are so sorry you were unsatisified with your order. When you order a Geode that is a natural stone, there are variations. No two natural geodes are the same. Unless it was a cast of resin, differences are expecte. We clearly state that these are final sale and unless there are flaws, they are final sale. We have communication asking about a damage or flaw, and from your photos and response it was just the shape of the geode you weren't a fan of. Unfortunately John Richard won't accept that as a valid reason. If an item is ever damaged or flawed then of course we'll allow returns and follow our return policy. For customer transparancy, we've added your photo to the product listing so that all customers can see your unbiased photo. https://alchemyfinehome.com/products/john-richard-bird-on-celestite-rock-ii-brass

Response from Alchemy Fine HomeMar 26, 2023

We're so sorry that you weren't happy with your rug Christine. We do mention that dye lots of rugs and textiles can vary slightly. We looked at the photo you provided with the close-up photo of the rug on our listing and they do look identical. I can see where the pulled back image may look a bit darker because of lighting however they look to be the exact match. Everyones eyes may read it different, however, if it was a dramatic difference of course we would have waived any return shipping or restocking fees. We have uploaded this customers home photo of the rug to the listing for full transparancy. https://alchemyfinehome.com/products/feizy-caldwell-vintage-space-dyed-wool-rug-aegean-blue-gray-available-in-6-sizes We hope we can assist you in finding a more suitable rug Christine and thank you for your business. Best, Alchemy Fine Home

Response from Alchemy Fine HomeJan 18, 2023

Hi Nicholas, Thank you for your repeat business. As we state on our product pages and shiping page, we estimate up to 5 weeks to arrive when ordering in-stock items that require freight delivery. These are trucked across the country and our timing is on par with the industry standard. In the case that you order an item that is out of stock and we list a 'next available date' that can add further time. While some freight can arrive within 2 weeks, we see that the the shipping location to your home was across the country. We always make sure to deliver realistic expectations and try to ensure top customer service along the way. Again, thank you for your business and patience. Good things are worth waiting for! Best, Alchemy Fine Home