Alcatraz CruisesReviews of alcatrazcruises.com

Received my refund after tour was cancelled in July, however, I didn't receive the full refund I was entitled to. They changed the amount ever so slightly so you wont notice. They also took out another payment from my credit card which I was unaware of for £20, I only discovered this after trying to find a date of payment on my statement. After a few emails they have still not responded. Please check your credit card statements, I'm probably not the only one they've done this to.

I also had made reservations for our family in May for a June tour and requested a refund once they notified us that things were cancelled do to covid. With refund submission conformation from the company in June, it is now Sept and still no refund. I have also called many times and have been told the refund will be processed. They seem to have no idea or concern when they refund our money.

As with other reviews we were unable to take our trip through Covid restrictions rather than choice. Six months on and still no refund despite emails chasing. From what I can see there's no complaints procedure to go through. Total joke of a company!

I cancelled my booking in April due to covid l was meant to go in June. lt is now sept and endless email about my refund and still nothing. Sent another email today i just wont my money back.

Due to Covid my trip was cancelled. I had confirmation that I would get a refund on the 19th April. After much chasing and stress I have received my refund on the 15th October. I am leaving the review as 1 star as I have been stressed for 6 months over this and to take that long to refund people is unacceptable.

My trip for early May 2020 was cancelled in April due to lock down, the tickets were cancelled by default rather than me having to select this option. I was contacted to choose a refund or voucher. I opted for a refund as I do not live in the US and cannot just pop back another time. Around 4 months later the refund never came. Like many others I sent chasers and was told the refund time was totally unknown. The replies eventually stopped... last week I said enough was enough and completed a charge back via my credit card company. I now have the money but with no help from the company whom actually owed it. Poor experience - we know Covid impacted everyone but refunds should not take 4 months.

As many others, I had to cancel due to COVID. I have tried for months to get a refund of my tickets following their offical cancellation process on their website, and sending them numerous emails. They answer to emails about our cancellation request but doing nothing and saying they have no idea when we will get a refund. Gives real impression they have no intent to pay us back. I think the San Francisco City Hall should do something as it gives a real bad image to the city. I will not go in the future.

I have emailed the Alcatraz cruises 5 times now with regards my refund and still no refund in my bank, this has been going on since the 26 March 2020 and it is now 8 June 2020. I feel that I have been more than patient and because I live in England it is very very expensive for me to ring. we should have had our trip on the 5 June 2020. I now feel this is absolutely appalling customer service and would like my money back as the company has not provided me with the service due to whole world having this coronavirus and travel has not been possible. trip cancelled on the 26 March 2020. DO NOT USE THIS COMPANY. ABSOLUTELY A SHAMBLES