Alcatraz CruisesReviews of alcatrazcruises.com

Deserves no stars. Worst fly infestation ever. Never seen so many angry customers. Dishonest business and easily worst experience I have ever paid for. Will be seeking refund.

Came for a family birthday event, as soon as we sat down got harassed by personnel stating I immediately had to throw out my drink. It was my fault not seeing the sign ( which was not visible and the security somehow didn’t reinforce) but very aggressive in front of our children. I stated that I will be throwing out the drink but needed a minute to sit from having a bit of discomfort that day. Didn’t bother to what I said but started ordering that I can’t sit with the drink and called his manager right away. The immediate reaction was to let him throw the tantrum and wait for the manager as he didn’t give us a chance to speak for a minute. When my husband asked why coffee in the mug was ok but not enclosed coffee with the paper cup with the lid wasn’t allowed, the attendant couldn’t explain and proceeded to say he doesn’t make the rules. Funny thing is, you’re able to purchase food and drinks and board off the boat and eat in the same area but he was giving me a hard time for a potential spill from my enclosed coffee. The manager came and understood immediately it was the attendees attitude that made things unnecessarily stressful and stating a simple ‘please’’thank you’ from him would’ve gone a long way. She de escalated the situation and left us. Prior to boarding I disposed the coffee without a single drop but left with a bitter experience. Some people need training how to speak to their customers and learn the difference between politely asking & explaining rules vs ordering people around

I attended the sunrise ceremony today. While it was beautiful, I take issue with our Elders being called "fat and lazy" by the British redhead with the name tag Mark. We do not pay to be insulted and especially on a day of such great reverence to our peoples. This was unacceptable and even if your staff thinks pushing for a union will allow them to treat BIPOC in such a manner, it is your job to ensure this company provides safe and respectful passage for ALL of us with disabilities, not just white folks.

STAY AWAY..!! This company has charged my creditcard twice for one ticket..! They don’t reply on customer support email. Very disappointed….

Jeg har ikke fået mine billetter og de har trukket penge, joke !!!

I too have now instigated a charge back from my credit card. I was 'refunded' in May and still don't have my money 5 months later. It really is disgraceful, especially as they continue to take new bookings online. I'm in the UK so doing something through the courts is difficult. Maybe someone in CA could initiate a class action or something.

Like everyone else on here I am also having the same problem getting a refund. I honestly don't believe I will get it back at this rate. I have made several complaints and I get fobbed off and told my refund is in the queue to be processed but they don't know when. I requested a refund in July and it is now October. Absolute joke. I know these are difficult times but 4 months, really??

I too have been waiting 4 months to get my refund. This was supposed to be an experience my spouse and I wanted to do on our bucket list before moving out of california. I booked a reservation on June 10th for June 20th Father's Day to find out on my own THE DAY OF MY TOUR that it was cancelled due to Covid. I NEVER received an email from the company that it was cancelled. I left numerous voicemails, and emails to No Avail. I just randomly called the first week of July and the lady on the phone said my refund was being processed and it could take up to 90 days....I was dumfounded!!! We're in California I never had to wait 90 for a damn refund. 4 months later and I'm still getting the run around. There's no manager or supervisor or Corporate to complain. How many bad reviews is it going to take before someone takes this company to court?!! WE JUST WANT OUR DAMN MONEY BACK!!!